Senior Manager, Partnerships

ShipBob, Inc.

2d•$125,784 - $209,641•Remote

About The Position

As Senior Manager of Partnerships, you will play a critical role in scaling ShipBob’s partner ecosystem and delivering measurable impact across pipeline generation, sales velocity, and merchant value. Reporting directly to the VP of Partnerships, you will oversee the Partner Manager team and execute against the core strategic goals through our technology, logistics, and agency partner programs, especially within the U.S. market. You will focus on turning high-potential partnerships into repeatable, revenue-generating motions through tight cross-functional collaboration with our Sales, Solutions, Marketing, Product, and Operations teams. You’ll also support regional enablement for our global teams by sharing best practices and providing operational lift. Our Partnership program unlocks compounding value for our current and future customers. This role allows you to play an integral part in the success of our customers, partners, and ShipBob, simultaneously. This is a highly collaborative, hands-on role for someone who can both manage a team and execute strategic workstreams with urgency and precision.

Requirements

Leadership Experience: 5–8 years of experience in partnerships, business development, or GTM strategy, with at least 2 years managing people or projects in a fast-paced B2B SaaS, ecommerce tech, or logistics environment.
Execution Excellence: Proven ability to lead initiatives that drive pipeline, accelerate sales cycles, and expand product value through partnerships.
Partner Fluency: Familiarity with ecommerce platforms, ERPs, returns providers, CX solutions, logistics tech, and major players across the Shopify ecosystem, and how they integrate within modern tech stacks.
Cross-Functional Agility: Strong collaborator who thrives at the intersection of Sales, Solutions, Product, and Marketing.
Operational Rigor: Proficient in CRM and attribution systems (Salesforce, Crossbeam, etc.), with the ability to manage scorecards, reporting, and performance tracking.
Hands-On Approach: Willing to get in the weeds while coaching and scaling a team; this is not a “delegation-only” role.
Communication: Clear and confident communicator with both internal and external stakeholders, including partner executives, AEs, and GTM leaders.

Responsibilities

Manage, mentor, and grow a team of Partner Managers responsible for onboarding, activating, and growing revenue-driving partnerships in the U.S.
Collaborate with partner counterparts to ensure mutual success and joint accountability.
Track and measure the performance of each partner using scorecards, dashboards, and feedback loops, ensuring partner efforts align with pipeline and revenue goals.
Execute co-selling and co-marketing plays with sales, BDR, and marketing teams to drive qualified pipeline and accelerate sales cycles.
Support account-based partner plays, including field marketing and events, target list alignment, outbound campaign coordination, and sales team training on partner value props.
Help remove friction in deals involving integrations or partner service providers through pre-sales guidance and internal coordination.
Collaborate with the Solutions Architecture and Product teams to scope, pilot, and operationalize high-impact integrations.
Work closely with Product Marketing and Sales Enablement to ensure new and existing integrations are clearly communicated, merchandised, and supported by field teams.
Monitor merchant adoption and satisfaction of partner integrations and escalate blockers where needed.
Partner with Sales, Customer Success, and Solutions teams to ensure smooth handoffs between ShipBob and partners throughout the merchant lifecycle.
Support Marketing and Partner Marketing with input and execution for campaigns, events, webinars, and case studies featuring top U.S. partners.
Share best practices and partner insights with our global teams to elevate overall ecosystem performance.
Own weekly, monthly, and quarterly partner performance reporting for U.S. partner segments.
Collaborate with RevOps and the VP of Partnerships to refine partner attribution, influence tracking, and forecasting tools.
Use data to guide partner investment decisions and drive continuous improvement within the team.