Senior Manager, Partner Optimization

Fiserv • Omaha, NE

2d • Remote

About The Position

As a successful Senior Manager of Partner Optimization in the Credit Processing Delivery Organization, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving Partner Optimization’s P&L and client satisfaction with stakeholders across the organization.

Requirements

• 7+ years of experience leading business systems implementations or operations
• 4+ years of success in effectively driving timely delivery of projects
• Proven expertise in data-driven management, metrics and reporting
• 7+ years of experience in leading and motivating teams of 12 or more associates
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Bachelor’s degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
• Experience working in the payments, fintech or financial services industry
• Card processing experience highly desirable
• Solid thought leadership and ability to influence others through collaborative efforts
• Ability to quickly establish credibility and rapport with a broad set of constituencies
• Adaptability and flexibility to excel in a complex, dynamic environment
• Desire to improve processes and develop personnel

Responsibilities

• Oversee team responsible for programs, projects and systems configurations
• Ensure team delivers against client requests and business plans
• Enhance and manage business processes and governance aligned to client and Fiserv initiatives.
• Support development, usage, and management of key performance indicators (KPIs)
• Drive performance against key levers impacting quality and process improvements
• Engage in client-facing activities aimed at increasing demand and retention

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed