Senior Manager, Participant Services
Houston Housing Authority•Houston, TX
•Onsite
About The Position
Provides operational leadership for continued occupancy administration ensuring assisted households maintain program eligibility and subsidy determinations remain accurate. Oversees annual and interim recertifications, income verification, and subsidy calculations while ensuring regulatory accuracy, documentation integrity, and timely case processing.
Requirements
- Bachelor’s degree in public administration, business administration, housing, or related field, or equivalent professional experience
- Six (6) years of progressively responsible leadership experience
- Demonstrated operational and compliance expertise
- Bondable and eligible for agency insurance requirements
Nice To Haves
- Master’s degree in related field preferred
- Professional certifications related to housing or compliance administration preferred
- Experience within a public housing authority preferred
Responsibilities
- Directs recertification processing, rent calculation validation, and participant case management activities in accordance with HUD program requirements.
- Oversee annual and interim recertification processing
- Validate income verification and subsidy calculations
- Monitor participant compliance with program requirements
- Coordinate with inspection and leasing teams regarding participant case actions
- Maintain documentation supporting regulatory monitoring and SEMAP indicators
- Establish operational standards for participant services processing
- Monitor recertification schedules and case processing timelines
- Direct corrective actions related to compliance findings
- Escalate systemic eligibility or subsidy calculation risks
- Directly supervises Supervisors within the assigned workgroup and reinforces performance accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
