Gestionnaire Senior, Services de gestion des commandes / Sr. Manager, Digital Order Management
About The Position
We are seeking a Senior Manager, Order Management Services to lead the delivery of technology solutions supporting critical, high-volume business operations. This role is accountable for the successful delivery of business-prioritized initiatives, ensuring outcomes are delivered on time, within budget, and aligned to enterprise standards for quality, security, and reliability. Operating within a structured Agile (SAFe) environment, this leader partners closely with Product Management and Program leadership to translate priorities into predictable, high-quality delivery outcomes. This position plays a key role in maintaining and evolving mission-critical platforms that enable core business processes and customer interactions.
Requirements
- Degree or equivalent experience.
- Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
Nice To Haves
- Experience delivering technology solutions in Agile environments (SAFe preferred)
- Strong understanding of the software development lifecycle (SDLC)
- Demonstrated ability to deliver complex initiatives end-to-end
- Experience leading cross-functional technology teams in enterprise environments
- Familiarity with order management, supply chain, or high-volume transaction platforms
- Exposure to cloud technologies, DevOps practices, or modern engineering frameworks
Responsibilities
- Lead end-to-end delivery execution for business-prioritized technology initiatives, ensuring alignment to scope, timelines, and budget
- Partner with Product Management to clarify requirements, priorities, and success criteria
- Collaborate with Program Management to align on delivery plans, milestones, dependencies, and reporting
- Translate product direction into structured, achievable delivery plans
- Lead cross-functional teams to deliver high-quality, scalable solutions
- Track progress across sprints, releases, and programs; proactively manage risks, issues, and dependencies
- Provide consistent and transparent reporting on delivery status, including scope, schedule, risks, and financials
- Drive disciplined execution within a SAFe Agile framework
- Ensure compliance with enterprise standards, including cybersecurity, data protection, and development practices
- Support operational stability by delivering solutions designed for resilience, scalability, and maintainability
- Utilize modern tooling, including AI-assisted capabilities, to improve delivery efficiency
- Continuously identify and implement opportunities to improve delivery processes and team effectiveness
- Lead and manage the daily activities of individual contributors, leads, or supervisors within the function
- Establish team goals and ensure accountability for results, including delivery performance, customer satisfaction, and operational outcomes
- Provide coaching, mentoring, and ongoing feedback to support employee development
- Foster a culture of accountability, collaboration, and continuous improvement
- Translate organizational and functional strategy into clear team objectives
Benefits
- competitive compensation package
- Total Rewards
- annual bonus
- long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
