Senior Manager, Operations - Associate Experience

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Senior Manager, Associate Experience leads the strategy and execution of communications, engagement, and associate experience initiatives across Marketplace Seller Support and Risk Operations (MSSPR). The role shapes executive and organizational narratives, strengthens associate connection and engagement, and builds a listening strategy that turns feedback into measurable improvements. As a trusted advisor to senior leaders, the Senior Manager owns executive communications, organizational announcements, All-Hands, newsletters, recognition, and engagement programs, while establishing capabilities in associate listening, experience measurement, and continuous improvement. This hands-on leadership role builds a globally scalable, insight-driven associate experience function to help associates stay informed, feel heard, adopt change, and perform at their best. The Senior Manager leads executive and organizational communications; associate engagement and listening; associate journey assessment and improvement; change communications and adoption; regionalization of the experience model; and measurement, governance, and operational execution. The role partners across Operations, Product, Technology, HR, Capability, and regional leadership to translate insights into recommendations, establish improvement plans, and track results. It also uses technology, AI, and automation to streamline communications, listening analysis, and reporting while preserving accuracy and human judgment. The position is based at 1601 SE 10th St, Bentonville, Arkansas. Walmart maintains a drug-free workplace and a no-tolerance policy regarding illegal drugs and alcohol on the job.

Requirements

Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization.
Exceptional writing, editing, storytelling, and executive communications skills, including the ability to translate complex information into concise, compelling, human-centered messages.
Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications.
Experience personally managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives.
Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement.
Strong analytical skills and ability to turn qualitative and quantitative insights into actionable recommendations and measurable improvements.
Experience leading cross-functional initiatives and influencing outcomes without direct authority.
Strong understanding of change communications, organizational adoption, and employee experience improvement.
Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment.
Fluency with modern communications platforms, survey tools, analytics, AI, and automation.
Strong business acumen, relationship-building skills, discretion, and executive presence.
Bachelor’s degree in Business Administration, Engineering, Operations, or a related field plus 3 years of experience in operations, project management, or a related area; or 5 years of experience in operations, project management, or a related area.
At least 1 year of supervisory experience.

Nice To Haves

Experience supporting global, distributed, frontline, or BPO populations.
Leadership of cross-functional task forces or projects.
Master’s degree.
Master’s degree in Operations Management.
Project Management Professional (PMP) certification.

Responsibilities

Lead executive and organizational communications across MSSPR, connecting business strategy, priorities, and performance to the associate experience.
Advise senior leaders on communications strategy, messaging, timing, and delivery; provide editorial direction and thoughtful challenge.
Personally develop, write, edit, and deliver executive messages, organizational announcements, business updates, and other high-impact communications.
Establish editorial standards, approval protocols, and communications governance.
Translate complex business, organizational, and operational changes into accessible, actionable communications for diverse audiences.
Own the strategy, planning, production, and execution of MSSPR All-Hands, newsletters, recognition programs, and associate engagement initiatives.
Build programs that strengthen connection, belonging, recognition, and understanding of organizational priorities.
Develop a coordinated editorial and engagement calendar and evaluate and refine channels, formats, and programs for reach, participation, and impact.
Design and lead an ongoing associate listening strategy, including pulse surveys, always-on feedback channels, and targeted listening sessions.
Establish representative listening approaches across Seller Support, Risk Operations, countries, and BPO partners while minimizing survey fatigue.
Analyze feedback, sentiment, and experience data; identify trends, systemic challenges, and opportunities; and translate insights into recommendations for business leaders.
Establish closed-loop feedback practices that show how associate input informs decisions and improvements.
Map and assess the end-to-end associate journey, including onboarding, training, production readiness, tooling, knowledge access, development, and organizational change.
Identify experience friction and partner with Operations, Product, Technology, HR, and Capability leaders to establish improvement plans, ownership, and execution tracking.
Drive measurable improvements in targeted experience areas while maintaining accountability with teams implementing solutions.
Develop and execute communications strategies for organizational transformation, technology launches, process changes, and evolving ways of working.
Partner with business and change leaders to assess audience impacts, anticipate resistance, support understanding and adoption, and measure communication effectiveness and change adoption.
Establish a Bentonville-led hub-and-spoke associate experience model with consistent strategy, standards, and governance across Marketplace operations.
Partner with regional leaders to adapt communications, listening, and engagement initiatives to local languages, cultures, and operational environments.
Ensure internal associates and BPO partners receive relevant communications, and tailor engagement and recognition programs to appropriate audiences.
Establish consistent experience measures across regions while accounting for local needs and differences.
Establish KPIs for associate engagement, communication effectiveness, change adoption, and experience improvement; use quantitative and qualitative insights to measure sentiment, comprehension, adoption, and reductions in friction.
Develop dashboards and executive reporting that connect associate experience trends to business priorities and improvement actions.
Own end-to-end function execution, including planning, content development, production, stakeholder coordination, approvals, and delivery.
Establish scalable workflows, prioritization, and operating practices that improve speed, quality, consistency, and productivity.
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.