Senior Manager, Operations
About The Position
Wireless DNA is seeking an experienced and operationally sharp Senior Operations Manager to lead and unify its Retail Operations function. This role serves as the connective layer between day-to-day store operations, facilities and lease management, IT infrastructure, and senior leadership ensuring that Wireless DNA's 80+ retail locations run efficiently, compliantly, and at a high standard. Reporting to the VP of Operations, the Senior Operations Manager will directly oversee the Operations Manager and IT Ops Team Lead and will be accountable for setting and holding operational standards across the organization. This is a hands-on leadership role that requires equal comfort with strategic prioritization and rolling up your sleeves on execution.
Requirements
- 10+ years of progressive experience in multi-site retail operations, with a minimum of 3 years in a senior or leadership capacity.
- Demonstrated experience managing diverse operational mandates — facilities, compliance, vendor management, and IT coordination preferred.
- Prior experience managing or mentoring direct reports in an operations function.
- Direct and structured leadership style — able to set clear expectations, course-correct when needed, and hold teams accountable without micromanaging.
- Strong prioritization skills with the ability to manage competing demands across multiple senior stakeholders simultaneously.
- Comfortable operating in environments with ambiguity; able to define structure and process where it doesn't yet exist.
- High degree of operational integrity and follow-through.
- Proficiency in MS Office (Word, Excel, PowerPoint) and SharePoint.
- Solid understanding of retail operational best practices across a multi-location environment.
- Familiarity with Canadian workplace health & safety regulations and compliance standards.
- Working knowledge of lease and contract administration principles.
- Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
- Equivalent combination of education and experience will be considered.
Nice To Haves
- Exposure to lease administration, store renovation project management, or landlord relations considered a strong asset.
- Familiarity with project management tools (e.g., Monday.com, Jira) and HRIS/operations platforms (e.g., Dayforce).
- Experience with lease administration or CRM systems (e.g., Business Central, Microsoft Dynamics) is an asset.
- Working knowledge of POS systems and retail IT infrastructure considered an asset.
Responsibilities
- Operational Leadership & Team Management
- Facilities, Lease & Renovation Management
- Store Compliance, Audits & Loss Prevention
- IT Operations Oversight
- Cross-Functional Collaboration & Stakeholder Management
- Health & Safety Compliance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
