Senior Manager, Operations - Omni Returns, Ecommerce Returns

Walmart • Bentonville, AR

4d • $90,000 - $180,000 • Onsite

About The Position

The Sr. Manager, Operations – Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer-centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization’s goals. The Sr. Manager will work closely with cross-functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best-in-class ecommerce return operations. What you'll do... Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency. Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions. Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels. Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns. Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge. Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results. Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives. Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team. What You'll Bring: Significant experience in ecommerce operations, retail returns, or supply chain management. Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency. Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs. Ability to drive change and support innovation in a fast-paced, digital-first environment. Excellent communication, collaboration, and stakeholder management skills. Experience leading teams and managing ecommerce projects. Commitment to fostering a culture of integrity, ethics, and continuous improvement. The above information is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. The full Job Description can be provided during the hiring process.

Requirements

• Significant experience in ecommerce operations, retail returns, or supply chain management.
• Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency.
• Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs.
• Ability to drive change and support innovation in a fast-paced, digital-first environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience leading teams and managing ecommerce projects.
• Commitment to fostering a culture of integrity, ethics, and continuous improvement.
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.
• Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions.
• Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels.
• Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns.
• Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge.
• Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results.
• Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives.
• Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team.

Benefits

• Beyond competitive pay, you may be eligible for incentive awards based on performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.
• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level