Senior Manager, Operations - Last Mile Delivery - My Metrics
About The Position
Role summary: As a Sr. Manager, My Metrics, you will own the strategic direction and execution of My Metrics for drivers on the Spark Driver platform. You will partner closely with Product, Analytics, and cross-functional stakeholders to define the future of My Metrics and connect measures more directly to business KPIs. You will identify opportunities to evolve My Metrics into new business propositions, translate strategy into clear priorities, and communicate progress, risks, and impact to senior leadership while remaining closely connected to execution across the broader organization. About the team: The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.
Requirements
- Experience in strategy, program management, product strategy, or related roles.
- Define multi-year strategies and execute against complex, cross-functional initiatives.
- Strong analytical skills with experience linking strategy to measurable business and customer outcomes.
- Experience partnering closely with Product, UX, and Engineering teams.
- Excellent communication and stakeholder management skills.
- Proven ability to operate at a senior manager level: balancing strategic thinking with hands-on execution, navigating ambiguity, and delivering results at scale.
- Strong executive storytelling of strategy and results.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Own the long-term strategy and roadmap for My Metrics with clear focus on driver experience, customer experience, and overall business impact.
- Ensure My Metrics accuracy and relevance to the drivers and the business considering permutations across dependent systems.
- Partner with Product to define the future vision and capabilities.
- Link My Metrics more directly to business KPIs and outcomes by ensuring they are actionable by drivers and tied to the rewards program.
- Evolve My Metrics into new business propositions and sources of value.
- Drive cross-functional alignment on priorities and execution.
- Communicate strategy, progress, risks, and impact to senior leadership.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
