Senior Manager, Operations Improvement

Walmart•Reno, NV

10d•$90,000 - $180,000•Onsite

About The Position

Walmart is expanding its workforce and is actively recruiting a Senior Manager for Operations Improvement. This role will oversee multiple projects by defining scope and objectives, establishing activities, deliverables, milestones, and timelines, coordinating planning, tracking changes, managing governance, identifying resources, monitoring budgets, and delivering presentations and reports to stakeholders. The position involves managing content management initiatives, directing processes and procedures, managing behavior change and process improvement programs, driving the execution of business plans and projects, providing supervision and development opportunities for associates, and promoting company policies and values.

Requirements

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Nice To Haves

Microsoft Office
Retail Industry
Training and Development
Working on cross-functional teams or projects
Masters: Business Administration
Project Management Professional - Certification
Six Sigma Black Belt - Certification
Six Sigma Green Belt - Certification

Responsibilities

Oversee multiple projects by defining the scope of work and project objectives.
Establish project activities, deliverables, milestones, and timelines.
Coordinate planning activities and assemble management plans.
Track changes to plans and ensure resolution of critical issues.
Manage the governance of project plans.
Identify resources needed for project completion.
Monitor budgets and costs for projects.
Deliver presentations, status reports, and other project documentation to stakeholders at regular intervals.
Manage content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intra-net content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns.
Direct processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluate key business components to assess current performance baselines; identify areas of improvement; edit existing processes and develop improvement solutions; ensure program processes are simple and executable with manageable rollout plans; consult with cross-functional teams to get alignment on improvement solutions; ensure process is sustainable for future use; and communicate changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manage behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partner with cross-functional teams to develop the operational strategy to simplify processes; provide guidance and expertise on company policies and procedures; ensure proper controls, tools, and materials are present to enhance behavior change; partner with stakeholders to ensure alignment and support of the processes; monitor program performance concerning metrics; identify post-implementation issues and concerns; and develop and gain buy-in on changes and resolutions.
Drive the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Vision & dental plans for you & dependents
Walmart discount
Work vehicle and tools provided
Financial benefits including 401(k), stock purchase plans, life insurance and more
Live Better U education benefit program (tuition, books, and fees paid)
Pay during military service
Paid time off - to include vacation, sick leave and parental leave
Short-term and long-term disability
World-class training
Performance-based bonus awards
Company-paid life insurance
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Paid sick leave (where applicable)