(USA) Senior Manager, Operations Improvement - Licensed

Walmart•Shelbyville, KY

1d•$90,000 - $180,000•Hybrid

About The Position

Walmart is expanding its workforce and is actively recruiting a Senior Manager for Operations Improvement. This role will oversee multiple projects by defining scope and objectives, establishing activities, deliverables, milestones, and timelines, coordinating planning, tracking changes, and resolving critical issues. The Senior Manager will manage project governance, identify resource needs, monitor budgets and costs, and deliver presentations and reports to stakeholders. The position requires approximately 50% or more travel within the region and maintaining Mechanical Contractor Licenses in the state of employment. The role involves working directly with Store Managers and Facility Services Leadership on facility services needs. Additionally, the Senior Manager will manage content management initiatives, direct processes and procedures, manage behavior change and process improvement programs, drive the execution of business plans and projects, provide supervision and development opportunities for associates, and promote and support company policies and values.

Requirements

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area.
Must hold state and jurisdiction required certification and license for the state/jurisdiction of work. Reciprocal license may apply.
General Facilities Services / Overall Building Maintenance Experience – 3-5 years
Electrical, plumbing, and or mechanical experience
Leadership skills – Able to lead, motivate, and develop others
Communication/Interpersonal skills
Problem solving skills – Route cause and breakdown analysis experience
Customer service

Nice To Haves

EPA Universal Certification
PMP Certification
Lean Six Sigma
Developing and delivering training
Master's degree in Business Administration
Project Management Certification
Retail consulting.
Six Sigma certification
Using Microsoft Office..
Working with cross-functional teams

Responsibilities

Oversee multiple projects by defining scope of work and project objectives.
Establish project activities, deliverables, milestones, and timelines.
Coordinate planning activities and assemble management plans.
Track changes to plans and ensure resolution of critical issues.
Manage the governance of project plans.
Identify resources needed for project completion.
Monitor budgets and costs for projects.
Deliver presentations, status reports, and other project documentation to stakeholders.
Manage content management initiatives by evaluating and prioritizing content requests.
Design, develop, automate, and maintain tools, templates, and resources.
Collaborate with the team to develop and implement intra-net content.
Provide guidance to the team on platform functionality, communication approaches, and content quality standards.
Ensure content and digital communications methods align with content governance standards.
Audit and track content variables.
Adapt content and digital communication methods to resolve audit concerns.
Direct processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows.
Evaluate key business components to assess current performance baselines.
Identify areas of improvement.
Edit existing processes and develop improvement solutions.
Ensure program processes are simple and executable with manageable rollout plans.
Consult with cross-functional teams to get alignment on improvement solutions.
Ensure process is sustainable for future use.
Communicate changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manage behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs.
Partner with cross-functional teams to develop the operational strategy to simplify processes.
Provide guidance and expertise on company policies and procedures.
Ensure proper controls, tools, and materials are present to enhance behavior change.
Partner with stakeholders to ensure alignment and support of the processes.
Monitor program performance concerning metrics.
Identify post-implementation issues and concerns.
Develop and gain buy-in on changes and resolutions.
Drive the execution of multiple business plans and projects by identifying customer and operational needs.
Develop and communicate business plans and priorities.
Remove barriers and obstacles that impact performance.
Provide resources.
Identify performance standards.
Measure progress and adjust performance accordingly.
Develop contingency plans.
Demonstrate adaptability and support continuous learning.
Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Consult with business partners, managers, co-workers, or other key stakeholders.
Solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness.
Participate in and support community outreach events.

Benefits

Competitive pay
Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Vision & dental plans for you & dependents
Walmart discount
Work vehicle and tools provided
Financial benefits including 401(k), stock purchase plans, life insurance and more
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Pay during military service
Paid time off - to include vacation, sick leave and parental leave
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
World-class training
Performance-based bonus awards
Medical coverage
Company-paid life insurance
Family care leave
Bereavement
Jury duty
Voting
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Paid sick leave laws, where applicable.