Senior Manager I, Operations Improvement, Facility

WMT Fulfillment Service • Glendale, AZ

2d • Onsite

About The Position

As a Senior Manager, Operations Strategy & Transformation, you will lead complex, cross-functional initiatives that improve business processes, strengthen operational performance, and drive meaningful change across the organization. You'll partner with business leaders and stakeholders to develop strategic solutions, oversee project execution, and ensure sustainable adoption of new processes, tools, and ways of working.

Requirements

• Experience leading large-scale projects, process improvement initiatives, and organizational change programs.
• Strong project management, stakeholder management, and strategic planning capabilities.
• Proven ability to analyze complex business challenges and drive sustainable solutions.
• Experience leading teams and developing talent in a fast-paced environment.
• Strong communication, presentation, and influence skills across all levels of the organization.
• Ability to manage competing priorities while delivering measurable business results.
• Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.

Nice To Haves

• Experience with content management, communications strategy, governance, and operational excellence initiatives is preferred.
• Developing and delivering training
• Master's degree in Business Administration
• Project Management Certification
• Retail consulting.
• Six Sigma certification
• Using Microsoft Office..
• Working with cross-functional teams

Responsibilities

• Lead Strategic Business Initiatives: Drive the execution of multiple business plans and strategic projects by identifying operational needs, prioritizing initiatives, and developing actionable plans that align with organizational goals. Remove barriers to execution, establish performance expectations, monitor outcomes, and adjust strategies as needed to ensure success. Develop contingency plans and foster a culture of adaptability, innovation, and continuous learning.
• Manage Complex Projects: Lead multiple projects simultaneously from initiation through implementation. Define project scope, objectives, milestones, deliverables, resources, timelines, and success metrics. Coordinate project planning activities, manage governance processes, track changes, and ensure critical issues are resolved effectively. Monitor budgets, manage project costs, and provide regular updates, presentations, and executive-level reporting to stakeholders.
• Drive Process Improvement & Business Transformation: Analyze current business processes, workflows, governance models, and operational performance to identify opportunities for improvement. Design and implement scalable solutions that simplify processes, improve efficiency, and enhance business outcomes. Partner with cross-functional teams to build alignment, gain stakeholder buy-in, and ensure solutions are sustainable and executable. Lead operational change initiatives and support adoption through effective communication, training, and performance measurement.
• Lead Content & Communication Management Strategies: Oversee content management initiatives by prioritizing requests and ensuring high-quality content experiences across internal platforms. Design, develop, automate, and maintain tools, templates, resources, and communication frameworks. Collaborate with stakeholders to develop engaging digital content that aligns with content governance standards and organizational priorities. Monitor content effectiveness, conduct audits, and implement improvements to maintain quality, compliance, and user engagement.
• Champion Change Management: Evaluate organizational needs and design change management strategies that improve adoption and operational effectiveness. Partner with stakeholders to simplify processes and support behavior change through appropriate tools, resources, training, and communications. Monitor program performance against established metrics and continuously refine approaches based on feedback and results. Identify post-implementation opportunities and drive enhancements that maximize business impact.
• Develop Talent & Build High-Performing Teams: Lead, mentor, and develop associates through coaching, performance management, and career development opportunities. Create an inclusive, team-based work environment where associates feel valued, connected, and empowered to succeed. Establish clear expectations, recognize achievements, and foster a culture of accountability, collaboration, and continuous growth.
• Build Strong Partnerships: Collaborate closely with business partners, leaders, and cross-functional teams to identify needs and deliver effective solutions. Influence decision-making through strong communication, business acumen, and data-driven recommendations. Continuously evaluate business plans, programs, and initiatives to identify opportunities to improve efficiency, effectiveness, and organizational impact.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager