(USA) Senior Manager, Operations- Hardlines Services

Walmart • Bentonville, AR

27d • Onsite

About The Position

The Senior Manager, General Merchandise Operations – Hardlines Services is responsible for driving operational excellence and executional consistency across the Hardlines Services business. This role partners closely with Merchandising, Stores, Supply Chain, and Home Office cross-functional teams to translate strategy into action, deliver enterprise and category initiatives, and support day-to-day store operations. The Senior Manager develops area-level operational strategies, leads complex initiatives, and serves as a key connector between Merchandising strategy and store execution—always with a customer- and associate-first mindset.

Requirements

• Bachelor's degree in Engineering or a related field and 4 years’ experience in Engineering, supply chain, or a related area.
• 6 years’ experience in Engineering, supply chain, or a related area.
• 2 years’ supervisory experience.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters: Computer Engineering
• Project Management - Project Management Professional - Certification

Responsibilities

• Develops and executes an area-level General Merchandise Operations strategy for Hardlines Services, aligned to category, enterprise, and store priorities.
• Translates Hardlines Services merchandising strategies into clear operational plans that enable strong, simple, and consistent store execution.
• Assesses operational risks and opportunities; proactively influences strategy adjustments to improve sales, profitability, inventory health, and customer experience.
• Serves as a primary operations partner to Hardlines Services Merchandising Directors, Senior Directors, and Vice Presidents, maintaining strong, trusted relationships.
• Influences cross-functional partners (Store Operations, Supply Chain, Replenishment, Finance, and Technology) to align resources and execution.
• Acts as a voice of the stores, ensuring field feedback and insights are incorporated into strategy, process, and program design.
• Leads multiple complex, high-impact initiatives across Hardlines Services, managing scope, timelines, dependencies, and outcomes.
• Owns end-to-end execution of programs, including pilot design, rollout strategy, change management, and post-implementation measurement in partnership with test and deploy teams.
• Establishes operating rhythms, communication plans, and success metrics to drive accountability and transparency.
• Provides day-to-day operational support for stores, resolving executional issues and clarifying expectations tied to Hardlines Services operations.
• Partners with Regional and Market leadership to support execution, readiness, and adoption of new programs and processes.
• Ensures stores are prepared for seasonal transitions, modular changes, and major Hardlines Services business initiatives.
• Demonstrates Servant Leadership by supporting stores and associates through clear direction, simple processes, and responsive support.
• Leads through influence, building alignment across Merchandising, Stores, and cross-functional partners.
• Makes fact-based decisions using data, customer insights, and field feedback.
• Embraces change and innovation while maintaining operational discipline.
• Acts with integrity, accountability, and ownership for outcomes.

Benefits

• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior