Senior Manager, Operations - Growth

Snorkel AI•Redwood City, CA

6d•$195,000 - $245,000

About The Position

We're looking for a strategic leader to own and accelerate the growth of our Expert Contributor network–the specialized professionals who power our platform and drive value for our customers. This role sits at the critical intersection of supply operations, go-to-market strategy, and data-driven forecasting. Our Expert Contributor network is the foundation of our business model. These contributors bring domain expertise across various fields to deliver high-quality work for our customers. As we scale, we need sophisticated systems to predict demand, source the right talent with the right skills, and ensure we're always ahead of customer needs across all segments and geographies. You'll be responsible for building a predictable, scalable growth engine that treats expert supply as a strategic lever, not just a reactive function. This means working crossfunctionally to develop forecasting models that anticipate capacity needs, establish partnerships and sourcing channels that diversify our talent pipeline, design ramp plans that get contributors productive quickly, and create the operational frameworks that align our supply strategy with GTM execution. You'll work closely with Delivery Teams to ensure supply plans directly support delivery goals, maintaining the quality and velocity our customers depend on. This is a high-impact role that partners closely with Delivery, Engineering, Operations, Marketing, Analytics, and Sales to build systems and processes that will define how we scale. If you're energized by building 0-to-1 operations in ambiguous environments, love turning data into strategy, and want to shape the growth trajectory of a critical business function, this role is for you.

Requirements

8+ years of experience in growth operations, product operations, strategy, or related roles (consulting, operations-heavy startups)
2+ years of experience in being a people manager
Proven track record in operations-heavy business models such as marketplaces, on-demand services, logistics, supply chain, or staffing/workforce platforms
Experience building and scaling 0 to 1 growth functions
Technical proficiency with SQL and/or Python for complex data analysis
Experience working with predictive models, forecasting systems, and operational analytics
Ability to translate data insights into actionable growth strategies and operational improvements
Proven ability to lead cross-functional initiatives, influence without authority, and build scalable processes in ambiguous environments
Strong executive communication skills with experience presenting to leadership
Strategic systems thinker who can connect supply, demand, and GTM dynamics while also executing tactically

Nice To Haves

Experience with workforce management, talent marketplaces, or services businesses
Background in sales operations, revenue operations, or demand planning
Track record of successful partnership development and management
Experienced and knowledgeable with data annotation frameworks and approaches

Responsibilities

Define and own demand forecasting to meet expert contributor growth targets, creating supply sourcing plans that balance budget considerations with measured outcomes
Ensure seamless coordination between supply operations and go-to-market execution, working closely with delivery teams to meet quality and velocity goals
Develop scalable sourcing strategies to support growth across global markets, measuring campaign efficacy and partnering with Marketing to optimize spend and ROI
Establish and manage strategic partnerships with third-party vendors and alternative sourcing channels to diversify and strengthen our talent pipeline
Collaborate to build ramp plans that align supply operations with forecasted demand, ensuring contributors are productive at project kick-off
Partner with Analytics to develop robust models and queries for supply prediction, capacity planning, and resource optimization
Drive critical growth initiatives in collaboration with Engineering, Operations, Marketing, Finance, and GTM teams
Present regular progress updates to executive leadership, contributing to company strategic direction and resource allocation strategic decisions