Growth Operations Manager
About The Position
At ServBeyond, we’re a mission-driven team supporting federal, state, and commercial clients with innovative solutions in IT services, digital transformation, and strategic operations. We’re seeking a Growth Operations Manager to be an individual contributor and support the execution of ServBeyond’s growth strategy by providing hands-on operational, analytical, and content support across the business development, capture, proposal, and marketing lifecycle. The Growth Operations Manager role is designed for a GovCon -savvy professional who can translate market intelligence and customer context into actionable growth support , enabling high-quality customer engagements, informed pursuit decisions, and consistent, polished messaging. This role is critical to ensure ServBeyond’s growth engine is informed, coordinated, and execution ready . The Growth Operations Manager acts as a force multiplier , helping leadership and technical teams stay focused on high-value opportunities while presenting a polished, credible, mission-aligned presence to customers and partners. The role works closely with the V ice P resident of Digital Services , BD/Capture leadership, technical SMEs, and proposal teams to ensure ServBeyond presents a credible, coordinated, and compelling presence across the federal and state/local market.
Requirements
- 8+ years of experience in Government Contracting, with exposure to BD, capture, proposals, or growth operations
- Working knowledge of federal procurement processes, including RFIs, Sources Sought, forecasts, and competitive positioning
- Ability to understand and articulate customer agency missions, stakeholder relationships, and GovCon dynamics
- Strong writing, editing, and synthesis skills; able to turn complex inputs into clear, professional outputs
- Highly organized, detail-oriented, and comfortable managing multiple workstreams in parallel
- Proficient with common GovCon tools and platforms (e.g., SAM.gov, GovTribe , SharePoint, Microsoft Office)
Nice To Haves
- Experience supporting digital services, IT modernization, CX/contact centers, ServiceNow, or enterprise platforms
- Prior experience supporting small to mid-sized GovCon firms in growth or operations roles
- Familiarity with proposal color reviews, compliance checks, and capture planning activities
- Comfort working in fast-moving, growth-oriented environments with evolving priorities
Responsibilities
- Support preparation for customer briefings, demos, and capability discussions, including agenda development, talking points, demo coordination, and leave-behind materials
- Assist in tailoring briefing materials to specific agency missions, customer personas, and procurement contexts
- Coordinate input from technical SMEs, partners, and leadership to ensure meetings are well-prepared and outcome-oriented
- Conduct ongoing research on active and emerging opportunities in the pipeline using sources such as SAM.gov, GovTribe , agency portals, and public forecasts
- Monitor and comb opportunity portals for Sources Sought, RFIs, Draft RFPs, and market research notices
- Evaluate agency forecasts, budget signals, and procurement trends to identify near- and mid-term growth opportunities
- Summarize findings in clear, executive-friendly formats that inform capture and pursuit decisions
- Enter new and maintain existing opportunity records in the SharePoint Pipeline
- Prepare structured pursuit assessments and market research summaries that help leadership determine whether to engage on an opportunity
- Build concise cases for pursuit that outline customer need, strategic fit, competitive landscape, and ServBeyond relevance
- Support early capture activities by gathering background on incumbents, partners, customer priorities, and acquisition posture
- Provide editing and white-glove support to proposal volumes to improve clarity, compliance, tone, and consistency
- Help build and maintain proposal templates, boilerplate content, and reusable artifacts aligned to ServBeyond’s value proposition
- Assist, as needed, with resume formatting, key personnel write-ups, and capability statement development
- Ensure proposal and capture materials reflect a consistent narrative, win themes, and brand voice
- Remain abreast of industry events, conferences, agency days, and networking forums relevant to ServBeyond’s target markets
- Track where ServBeyond should have strategic representation (attendance, sponsorship, speaking, or partner engagement)
- Support pre- and post-event preparation by developing briefing notes, talking points, and follow-up summaries
- Support content creation for growth-related materials, including thought leadership snippets, capability highlights, and customer-facing messaging
- Assist with social media and external content development (e.g., LinkedIn posts, event announcements, milestone highlights) to ensure consistency in messaging
- Help align external communications with ServBeyond’s positioning, priorities, and growth narrative
Benefits
- Health, Dental, Vision, and Life Insurance
- 15 days paid time off
- 10 Paid Holidays
- 401(k) with employer contributions
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
