Senior Manager, Operations – Dispatch Technology
About The Position
The role of the Senior Manager, Operations - Dispatch Technology operates as the business driver for Institutional operations, overseeing the implementation and optimization of dispatch technology. The Senior Manager, Operations - Dispatch Technology will be a key member of the Institutional Operations leadership team and will be accountable for coordinating, facilitating, and managing the deployment and ongoing use of dispatching platforms to maximize service efficiency, customer satisfaction, and operational excellence. This is a process-driven strategic leader who can collaborate, ideate, motivate and drive execution across multiple stakeholders and can skillfully deliver rapid, sustainable, and measurable value to our business and our customers. Lead vision & strategic planning for dispatch technology within operations Drive technology implementation and process optimization Coach and develop a team in a technology-enabled environment Leadership in a dynamic, service-focused business
Requirements
- Bachelor’s degree or equivalent.
- 8 years of professional work experience
- 5 years of project / program management experience
- Proven experience implementing dispatch technology platforms for service teams using Salesforce
- No Immigration Sponsorship available for this opportunity
Nice To Haves
- Master’s degree or MBA.
- 3 years of people leadership experience
- Vendor management experience
- Experience in business-to-business service operations in industries such as facilities management, field services, logistics, or similar.
- Strong technology adoption and change management skills.
- Ability to drive operational results that impact the bottom line.
- Ability to implement change initiatives and adapt to changing business environments.
- Leadership and career progression managing within a service organization
Responsibilities
- Lead the implementation and ongoing optimization of dispatch technology platforms, including vendor integration, and change management.
- Partner with cross-functional teams to ensure seamless technology integration and operational alignment.
- Develop & drive leadership alignment on critical KPIs to support driving efficiencies in Operations org
- Establish processes and protocols to ensure service team achieves service delivery goals and objectives
- Lead strategic initiatives to drive new processes, tools, and solutions for your team and business.
- Manage vendor relationships for dispatch technology platforms, ensuring alignment with contractual obligations, service-level agreements, and performance standards.
- Partner with technology vendors to implement enhancements and resolve issues, leveraging feedback from internal stakeholders and operational insights to drive continuous improvement and optimize system functionality
Benefits
- medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
