Senior Manager, Operations Business Partner - AMER Expansion

Autodesk•San Francisco, CA

1d•Onsite

About The Position

As Senior Manager, Business Operations Partner, you are the dedicated operations partner for Autodesk's Expansion business in AMER. You work closely with AMER Expansion Sales leadership to understand how the business is performing, identify operational challenges, and drive issues toward resolution. You are responsible for connecting field needs and business context with the broader Revenue Operations organization, helping ensure the AMER Expansion business can execute effectively. This is a hands-on role. You are expected to get into the details, develop a clear point of view, and drive work forward across teams and functions. When this role is working well, AMER Sales Expansion leadership has greater visibility into the business, operational issues are addressed quickly, and insights from the field inform broader decisions and priorities.

Requirements

7+ years in Revenue Operations, Sales Operations, Business Operations, or a related business partner role, preferably within an enterprise technology company
Experience partnering with Sales leaders in an embedded, field-facing capacity
Understanding of enterprise sales, expansion, or other complex sales motions
Strong problem-solving orientation, with the ability to diagnose operational friction, identify root causes, and drive cross-functional resolution
Proficiency with Salesforce and sales and operational tooling; comfortable using data to understand business performance and identify where further investigation is needed
Ability to get things done across functions without direct authority, working effectively across Strategy & Operations, Marketing, Customer Success, and Finance
Strong communicator who can translate operational complexity into clear insights and recommendations for field and operations stakeholders

Nice To Haves

AMER Sales Expansion leadership has the operational context and support needed to make informed decisions
Operational gaps are identified early and driven toward resolution before they materially affect field execution
Field insights and business context are surfaced to the broader Revenue Operations and supporting organizations to drive problems to resolution with pace

Responsibilities

Get into the details of how the AMER Expansion business operates, understand the sales process, execution gaps, and friction points at the ground level
Diagnose operational problems, talk to the field, develop a clear point of view, and drive toward a solution, engaging or escalating to the right teams when needed
Identify patterns across field conversations, business performance, and stakeholder input to surface operational issues and opportunities
Reframe ambiguous problems into clear, solvable questions and work across stakeholders to drive alignment and resolution
Own operational issues through resolution, doing the work directly where appropriate and partnering across Revenue Operations, Marketing, Customer Success, IT and Finance where broader support is needed
Build and run the operational rhythms that keep the AMER Expansion business on track, including status reviews, issue tracking, escalation loops, and field feedback channels
Develop the business case for changes needed in the field, pressure-test the logic, gather relevant input, and bring forward clear recommendations
Help prioritize field requests based on business impact and enterprise priorities, escalating broader tradeoffs when needed
Bring the AMER Expansion field perspective into annual planning, segmentation, coverage model changes, and policy development
Identify and synthesize patterns from the AMER field that may have broader implications for Global Expansion programs and priorities
Prepare operational context and insights for leadership reviews, helping translate business performance and field input into a clear narrative