Senior Manager, Operational Programs

Talkiatry•New York, NY

7d•$130,000 - $165,000

About The Position

Talkiatry is growing fast, and the programs behind our care model have to grow with us. Our Central Clinical Operations team is where that happens. It is the engine that turns frontline reality into scalable programs, takes work off clinicians' plates, and builds the operating backbone that lets Talkiatry add clinicians and patients without adding friction. As Sr. Manager, Operational Programs, you sit inside that engine. You'll own and improve high-priority programs that touch clinicians, patients, and internal teams directly. The work is concrete, some examples: the onboarding experience that gets a new clinician booked and ramping from day one, the automations and tooling that let a lean team run a large operation, and the operating models for brand-new lines of business - and many more exciting and impactful projects. This is a hands-on job for someone who likes the details. You'll troubleshoot problems as they surface, then step back and fix the system that caused them. You'll combine frontline context, operational data, and a working knowledge of our systems to make the work run better, and you'll partner across Data, Product, Engineering, and Clinical to make the improvements stick. Every program you build either gets a clinician ramped sooner, gives a clinician time back for patients, or lets Talkiatry serve more people. Do it well and you help build the operational foundation that lets us deliver high-quality care at scale. You'll join our central Clinical Operations team and report to our VP of Operational Programs. About Talkiatry: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care. Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America. Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.

Requirements

Quantitative and rigorous. You're fluent with metrics, dashboards, and spreadsheets, and you turn data into a clear narrative for people at every level of analytical comfort. You let the numbers set the priorities.
Builder-operator. 4-6+ years in consulting, operations, program management, or implementation. You like running the nuts and bolts of a business, you're as comfortable deep in a workflow as you are zoomed out on the system, and you create structure where there isn't any.
Systems thinker. You see how workflows, data, tools, and stakeholders connect, and you use that to build change that lasts instead of fixes that don't.
Automation and AI instinct. You reach for automation and AI and tooling before you reach for more headcount. You're genuinely curious about new technology, including AI, and quick to learn a new system and put it to work.
Cross-functional operator. You get work done through people who don't report to you. You align stakeholders, hold momentum across messy initiatives, and earn trust through preparation and follow-through, not title.
Motivated by the mission. You care about mental health and want your work to show up as better care for patients and a better experience for clinicians.

Nice To Haves

Experience in healthcare, behavioral health, or another regulated, high-growth environment
Familiarity working within an EHR
Hands-on experience with automation or no-code/low-code tooling

Responsibilities

Run high-priority programs. Own the day-to-day of the programs behind our care model, from clinician onboarding to network support. Keep them reliable, troubleshoot what breaks, and hold clear accountability for how they perform.
Turn data into insight, and insight into action. Own the analytics your programs run on. Build the dashboards and reporting, dig into the numbers to find what's driving performance, and translate what you find into decisions the team acts on.
Fix the system, not just the symptom. Take an initiative from problem definition through launch and measurement. Diagnose the root cause, simplify manual and fragmented processes, cut redundant work, and design workflows.
Automate what doesn't need a human. Find the repetitive, resource-heavy work and replace it with automation, AI, and better tooling, so a lean team can run a large operation. Learn the systems fast and partner with Data, Product, and Engineering to build.
Drive it across the org. Align stakeholders, run the workgroups, clear the blockers, and lead the change management that gets your work adopted and kept. Measure it the way we do: a clinician ramped sooner, time given back to patient care, or more patients served without stretching the team thinner.