Senior Manager, Operational Excellence, Business Transformation and Strategy Delivery

Fidelity Investments • Smithfield, RI

6d

About The Position

In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance. To be successful, you have prior experience planning, managing and executing business changes that improve business performance, customer experience, associate productivity and mitigate operational risk. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions. This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery.

Requirements

• 5+ years' experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations.
• Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state.
• Working independently to achieve expected business outcomes and operational excellence.
• Experience with digital solutions.
• Business writing and creating content in PowerPoint.
• Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies.
• Ability to synthesize requirements for user experiences, business capabilities, and technology enablers.
• Curiosity and investigative rigor to explore root causes through observation, data analysis, and stakeholder interviews.
• Communication that is clear and concise verbally and impactful in written and visual form.
• Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders.
• Adaptability to evolving and sometimes ambiguous business challenges.
• Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred.

Nice To Haves

• Financial Services / Benefits Outsourcing industries experience, preferred.

Responsibilities

• Planning, managing and executing business changes that improve business performance, customer experience, associate productivity and mitigate operational risk.
• Collaborating with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions.
• Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities.
• Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies.
• Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance.
• Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation.
• Facilitating operations and technical teams to eliminate manual processes through automation.
• Creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels.
• Synthesizing requirements for user experiences, business capabilities, and technology enablers.
• Exploring root causes through observation, data analysis, and stakeholder interviews.
• Facilitating large working sessions of cross-functional team members.
• Achieving outcomes through partnerships and influence of peers and leaders.

Benefits

• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed