Senior Manager, Operational Excellence - Account Excellence

Sodexo Careers•Rahway, NJ

1d•Remote

About The Position

Sodexo is seeking a Senior Manager, Operational Excellence to support a large, global Corporate Services account based out of Rahway, NJ. This remote leadership role is responsible for driving operational excellence strategies that enhance service delivery, standardize processes, and improve performance across a complex, multi-region Integrated Facilities Management (IFM) portfolio. The Senior Manager will lead continuous improvement initiatives, optimize operational processes, and leverage data-driven insights to deliver measurable business outcomes while supporting client and organizational objectives. This position partners closely with account leadership, cross-functional teams, and client stakeholders to ensure operational consistency, governance, and innovation across all service lines. The ideal candidate is a strategic, results-oriented leader with a passion for continuous improvement, operational transformation, and developing high-performing teams. This role requires approximately 30–40% travel to support global operations and key client engagements.

Requirements

Bachelor's degree or equivalent experience
10+ years of experience leading operational excellence, transformation, continuous improvement, or business optimization initiatives within large, complex organizations.
Demonstrated success driving process improvement, operational standardization, KPI performance, and measurable business results across multi-site or global environments.
Strong analytical and business acumen with experience leveraging data, dashboards, and reporting tools to influence operational and strategic decisions.
Proven ability to lead cross-functional teams, manage executive-level stakeholders, and communicate effectively across diverse global organizations.
Willingness to travel approximately 30–40% to support client locations, operational initiatives, and leadership meetings.
Minimum Education Requirement: Bachelor’s Degree or equivalent experience
Minimum Functional Experience: 5 years

Nice To Haves

formal project management or continuous improvement certification (PMP, PRINCE2, Agile, Lean Six Sigma, or similar) preferred.

Responsibilities

Lead the operational excellence strategy across a global Corporate Services account, driving process standardization, continuous improvement, and operational performance.
Oversee operational governance, KPI reporting, and data integrity while translating business insights into actionable recommendations for account leadership and client stakeholders.
Manage cross-functional improvement initiatives from concept through implementation, ensuring sustainable adoption into day-to-day operations.
Partner with technology, operations, and functional leaders to optimize digital solutions, reporting capabilities, and operational processes that improve efficiency and service delivery.
Coach and develop geographically dispersed teams while fostering a culture of accountability, innovation, collaboration, and operational excellence.
Build strong relationships with senior client stakeholders and internal leadership to align strategic priorities, improve contractual performance, and support long-term business growth.