Senior Manager, OLED Field Applications Engineering

Samsung Semiconductor•San Jose, CA

15h•Onsite

About The Position

Samsung Display is the #1 OLED provider in the world. As a key member of the San Jose Display team, the Senior Manger, Field Application Engineering will work as an individual contributor dealing with Samsung’s industry-leading OLED display technologies. In collaboration with Korean HQ, you will work on spearheading project management, tech support for customers, tech sensing, product planning, and tech enabling for future products. This position is responsible for providing technical support for running project and identifying new business opportunities for Samsung Display products. You’ll handle all of the technical issues of display devices during customer development stage and also support new program engagement. In addition, this position provides technical market information working in collaboration with the sales and marketing team.

Requirements

Bachelor's in engineering and 15+ years of experience, or a Master’s and 13+ years of experience, or a PhD and 10+ years of industry experience preferred.
Experience in consumer electronics, preferably technical experience in the display industry.
Solid understanding of display technologies on OLED and basic understand other type of displays.
You should manage the project moving forward as planned and solve the issue with dedicated effort and creative way.
You should have supportive mindset, behavior, and courtesy for Customer satisfaction.
You’re inclusive, adapting your style to the situation and diverse global norms of our people.
An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
Innovative and creative, you proactively explore new ideas and adapt quickly to change.

Responsibilities

Develop and execute promotion plans for new product and technology to existing and target customers with goal to secure RFQ for upcoming products.
Support design efforts by performing joint validation / testing of the Samsung products (OLED, QD-OLED) on customer platforms. This includes performing electrical, mechanical, optical, safety and reliability tests till closure.
Daily communication and review with customers regarding technical issues and project schedules.
Conduct face-to-face customer meetings weekly/daily and as necessary to provide support, discuss current issues, provide updates, discuss current and future business, and build strong relationships.
Address customer issues by gathering facts, recommending solutions, gaining SDC management support.
Provide customer support including product information, road maps, demonstrations and technical issues.
Report progress to management on issues on daily/weekly/monthly basis / opportunities and solicit support whenever needed.
Update key activities through weekly reports for executive review.
Daily communication with our corporate HQ team regarding pending and new issues.
Deliver insight based on real time customer feedback and establish execution plans accordingly.