Senior Manager of Service & Repair

Rural King•Mattoon, IL

19d•$86,000 - $95,000

About The Position

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store. One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support. At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve. As a Senior Manager of Service & Repair you will be responsible for managing equipment servicing operations at all Rural King locations. You will drive the implementation of a comprehensive vision and roadmap to establish RK as a reliable and profitable provider of equipment maintenance and repair services. This involves creating a strategic plan and budget to transition RK into offering robust product servicing capabilities.

Requirements

At least 5 years of parts and service experience or equivalent combination of experience and education.
Proficiency with Microsoft Office Suite or related software.
Proven experience in effectively supervising and leading a diverse team, guiding them toward achieving department goals and objectives.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Experience in coordinating and managing complex projects, ensuring smooth workflow and efficient resources to complete a project on time.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Ability to maintain a seated or standing position for extended durations.
Capability to lift 30 pounds periodically.
Ability to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related activities.

Responsibilities

Strategic Plan Execution: Lead the implementation of the strategic plan in collaboration with RK's cross-functional leadership team. Product categories include, but are not limited to, tractors, tractor attachments and implements, mowers, log splitters, chainsaws, snow blowers, generators, ATVs/UTVs, and all related accessories and parts.
Capability Management: Manage servicing capabilities for current and future product offerings by evaluating staffing, skillsets, tools, facilities, processes, systems, metrics, customer satisfaction, and the financial performance of baseline servicing operations.
Budget and Performance: Prepare and submit annual budgets, ensuring that financial and performance objectives are consistently achieved or exceeded.
Training Development: Partner with the training team and equipment product suppliers to create and deliver a comprehensive equipment servicing curriculum. This program will help store-level service technicians become proficient in maintaining and repairing supported products, with opportunities to earn OEM repair certifications.
Organizational Structure: Collaborate with store operations and HR leadership to design a product servicing organizational structure and compensation plan that aligns with RK's business goals and rewards strong performance.
Extended Warranty Program: Work with the Director of Sales & Service and the merchandising team to develop and launch an extended warranty program that boosts incremental sales growth and profitability, establishing RK as the preferred warranty provider for its equipment products.
Facilities Development: Coordinate with RK facilities management to define and implement the necessary facilities and equipment requirements for each store. Develop a tiered servicing capability model based on store location, proximity to other stores, and distribution centers.
Marketing Strategy: Collaborate with the RK marketing team to design and execute an effective marketing plan to promote RK's servicing capabilities using multiple channels.
Technology Systems: Work with the VP of Technology to identify and develop system requirements that support the desired servicing capabilities.
High-Visibility Initiatives: Drive and contribute to high-profile projects, showcasing expertise and leadership to both internal and external stakeholders.
Leadership Development: Exemplify the leadership principles outlined in Rural King’s Thrive Leadership Program, setting a standard for team performance and professional growth.
Decision-Making & Professionalism: Exercise sound judgment, maintain confidentiality, and uphold professionalism in daily decisions and interactions.
Continuous Learning: Actively participate in training programs, workshops, and webinars to acquire new knowledge and refine skills, staying updated on industry trends and best practices.
Customer Support: Provide friendly, proactive, and professional support to internal and external stakeholders, addressing inquiries, concerns, and issues effectively.
Value-Driven Behavior: Demonstrate Rural King’s core values—People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement—in all actions and decisions.
Additional Duties: Perform other responsibilities as assigned, contributing to the team’s success.

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership