Senior Technical Product Manager, Service and Repair

Johnson & Johnson•Irvine, CA

8d•$122,000 - $212,750•Onsite

About The Position

Johnson and Johnson MedTech sector is currently recruiting for a Senior Technical Product Manager, Service and Repair. The position will be in Irvine, CA. Additional travel up to 25% may be required. Johnson & Johnson MedTech is seeking a Sr. Tech Product Mgr, Service and Repair (TPO) to join our team in Irvine, CA. The TPO is the SME for product and program management within the MedTech organization and serves as the liaison business partners, designers, and engineering. You will translate business needs into prioritized business needs, build product vision and roadmap, and help deliver high-quality, digital solutions that support field service and depot operations across the business.

Requirements

Bachelor’s degree required; higher degree or IT-related field preferred.
Minimum 5 years of relevant product/program management experience.
Deep understanding of Customer Support, Customer Success, and Service & Repair functional areas in MedTech or highly regulated industries.
Salesforce experience strongly preferred
Certified Salesforce Administrator/ Architect
Experience working with integrations, ERPs, and middleware technologies.
Strong communication, collaboration and customer leadership skills.
Experience capturing business requirements and translating them into product vision, user needs, and acceptance criteria.
Experience with Agile methodologies, Strong project management skills and familiarity with SDLC processes.
Using project/portfolio management platforms and applying technology solutions to address complex global business challenges.
Demonstrated ability to lead product backlogs, release plans, and team-level metrics; experienced in attending and facilitating product ceremonies and removing blockers.

Nice To Haves

Understanding of MedTech regulatory processes and GxP considerations is a plus.
Builds a culture focused on customer outcomes and helping people and organizations succeed.
Dedication to developing a diverse talent pool.
Apply customer-centric discovery methods and build compassion with users.
Advocates business agility and a fail-fast approach focused on measurable outcomes.
Shown experience leading cross-functional, self-organized teams.
Strong analytical and problem-solving skills; makes informed decisions under uncertainty.

Responsibilities

Implement and improve Salesforce-based offering to enable field service engineers and depot technicians to perform and record medical device service activities.
Build, implement, and maintain integrations between Salesforce Service and enterprise ERPs across MedTech; Coordinate with external partners and middleware vendors aligned to MedTech IT architecture.
Facilitate delivery of key strategic global projects for the Salesforce Service application; collaborate with business and IT partners across operating companies to define scope and results.
Build squad vision/roadmap and steer the squad to deliver product/platform features for service and repair workflows.
Ensure global compliance with GxP standards and quality assurance processes across regions.
Drive service-specific reporting and analytics to provide visibility on product performance and operational metrics.
Be accountable for achieving product objectives and key results tied to Service & Repair outcomes.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours