Senior Repair Technician

Laborie Medical Technologies Corp•Portsmouth, NH

About The Position

As a key member of the Service Repair Department, the Senior Repair Technician represents Laborie by diagnosing and repairing internally manufactured medical device equipment. The successful candidate will be self-motivated, resourceful, proactive, and detail oriented. Must be customer focused and have the ability to manage time-sensitive projects with accuracy and efficiency. Must be willing to learn new things and have a team-centric, positive attitude.

Requirements

Positive, customer-focused team player who can also work comfortably independently.
4-6 years of electronics/computer repair experience.
Knowledge of computer hardware , including major components for Laptops and Desktops
SAP experience and w ell-versed in Microsoft Windows/Office (Excel, Word, PowerPoint, SharePoint, Teams)
Strong verbal and written communication skills are a must.
Multi-tasking, analytical, and problem- solving , and troubleshooting skills are essential.

Nice To Haves

Preferred experience in medical device manufacturing and ISO 13485 environment.
Post-secondary school education in Computer Science or Service Repair field highly desired.

Responsibilities

Troubleshoot and repair systems and devices returned for service in a timely manner
Assess ing repair needs and provide quotes to customers
Follow internal/external repair processes and a ssist other techs with complex tasks and troubleshooting
Extensively and accurately document all communication with customers, repair notes, billing information within global ticketing system and t ransact all repairs accurately and efficiently within the Laborie ERP system (SAP)
Problem solve and escalate complex, advanced issues as needed
Diagnose components requiring repair efficiently and effectively
Utilize hand tools, soldering station, calibration equipment comfortably
Provide detailed insight regarding device repair to Technical Service team and t rain Junior Technicians on processes