Senior Manager of Product Management (Operations & Reliability - AI Firewalls)

Palo Alto Networks•Santa Clara, CA

24d•$185,900 - $300,675•Onsite

About The Position

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary As the Senior Manager of Product Management for Operations & Reliability, you will build and lead a team dedicated to ensuring our AI Firewall services meet a 99.99% SLA. This strategic role involves driving processes, tooling, and product capabilities for resilient, self-healing services. You will work across Product, Engineering, SRE, and Support to enable seamless global deployments. This is an ideal role for a leader passionate about building high-performance cloud SaaS services at a global scale.

Requirements

BS/MS in Engineering or Computer Science or equivalent military experience.
6+ years of product management experience.
Proven experience leading Product Management teams for large-scale SaaS or cloud infrastructure products.
Strong understanding of cloud operations, distributed systems, reliability engineering, and modern DevOps practices.
Experience partnering with SRE, Engineering, Customer Support, and Operations organizations.
Demonstrated ability to use data and customer insights to drive product and operational improvements.
Exceptional cross-functional leadership, communication, and execution skills.
Mandatory experience using AI tools to augment product management work.

Nice To Haves

Deep knowledge of release management, canary deployments, observability, monitoring, and incident management.
Passion for building products that are reliable, resilient, and delight customers through operational excellence.

Responsibilities

Build, mentor, and lead a high-performing Product Management team focused on Product Operations and Reliability.
Own the product strategy for operational excellence, service quality, and reliability across our cloud-delivered security platform.
Partner with Engineering and SRE teams to improve deployment pipelines, canary strategies, rollback mechanisms, and release processes.
Drive initiatives to improve availability, resilience, and efficiency while meeting and exceeding our 99.99% SLA commitments.
Define operational runbooks, proactive monitoring, intelligent alerting, and automated diagnostics to reduce customer impact.
Lead cross-functional efforts to improve product quality and reduce operational toil through data-driven prioritization.
Define and track operational KPIs, reliability metrics, and incident trends to continuously improve service health.
Champion a culture of operational excellence, accountability, and continuous improvement across the organization.