Senior Manager of People Operations

AvidXchange•Charlotte, NC

1d•Hybrid

About The Position

The Senior Manager of People Operations leads execution and continuous improvement of HR service delivery at AvidXchange. This role directly manages the HRIS team, drives process improvement across HR workflows, and advances the adoption of automation and AI tools that increase efficiency and elevate the employee experience. This is an execution-focused leadership role that translates HR strategy into operational reality through disciplined project management, rigorous process design, and scalable technology.

Requirements

8+ years of progressive HR experience, with at least 3+ years in an operations, COE, or HRIS-focused role
Demonstrated success leading process improvement or HR transformation projects
Experience integrating process design with technical design using Workday or equivalent
Demonstrated experience identifying and implementing automation solutions within HR workflows, with exposure to AI-powered tools preferred
Strong analytical skills and demonstrated ability to measure outcomes with data
Experience designing or managing HR shared services or service delivery frameworks
3+ years of people leadership experience, including leading technical or systems-oriented teams
Experience supporting or building organizational planning cycles and performance reporting

Nice To Haves

Exposure to AI-powered tools preferred

Responsibilities

Assess HR workflows to identify friction and redundancy, and maintain a prioritized improvement roadmap with clear SLAs, cycle times, and error rate targets
Execute and continuously improve the tiered HR service model — self-service, shared services, and HRBP — including the HR knowledge base and case management workflows
Identify, pilot, and scale AI and automation tools across HR operations, tracking measurable outcomes and iterating based on results
Directly manage HRIS team members by setting priorities, developing technical capabilities, and owning the process improvement roadmap in coordination with the HRIS roadmap
Partner cross-functionally with HR, IT, and business stakeholders to align HR systems and workflows with organizational needs

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors
40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking
Fully granted from beginning of year, pro-rated if hired mid-year
Must be full-time for at least 3 months
Must be full-time for at least one year