Bilingual Senior Manager of Merrimack Valley Renewal Fund (Spanish/ English)

All In Energy•Lawrence, MA

175d•Hybrid

About The Position

All In Energy, a nonprofit organization, was founded with a mission to accelerate an inclusive clean energy economy. We believe that to effectively combat climate change, our strategies must also confront income inequality, social inequity, and racial injustice. We work hand-in-hand with cities, local community organizations, and clean energy companies to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy. Our work helps families save money, makes their homes healthier, combats climate change, and creates new pathways into clean energy jobs for people of color, multilingual individuals, and women. The Renew Program, supported by the Merrimack Valley Renewal Fund, integrates with the Mass Save® program to provide support for clean energy and energy efficiency upgrades for the Merrimack Valley communities impacted by the 2018 gas explosions. This role requires the ability to lead cross-team strategies and project execution with limited supervision. The Senior Project Manager position is responsible for the successful execution and oversight of the Merrimack Valley Renew Program (Renew). This position is critical to ensuring the program’s success, impact, and alignment with goals set by the Massachusetts Department of Energy Resources (DOER). This role will manage a large, complex project portfolio, making strategic decisions for your scope of work, coordinating across multiple external and internal teams, and managing the project's budget. On a daily basis, this position will interact with program partners, evaluate progress, lead problem solving efforts, and prepare coordination meetings.

Requirements

Bilingual professional fluency in English and Spanish, both written and spoken to effectively engage with the Merrimack Valley community and support the customer intake and project facilitation team.
Demonstrated experience in project/program management including goal-setting, strategic planning and performance analysis and accountability (3–5 years of experience is typical for this level).
Experience with complex external stakeholder or inter-organization project management.
Demonstrated ability to work independently and make strategic decisions for the scope of work under purview.
Strong detail-orientation and ability to keep tasks, records, and systems organized.
Demonstrated ability to creatively problem solve and overcome obstacles.

Nice To Haves

Experience in managing and creating project budgets and financial tracking.
Experience working with populations in the Merrimack Valley of Massachusetts.
Experience in people management and coalition facilitation, and communication.
Experience with Customer Relationship Management (CRM) systems like Salesforce.
Knowledge of the Massachusetts clean energy sector and energy efficiency programs.
Experience in a non-profit or mission-driven environment, particularly working with low-to-moderate income or majority-minority communities.

Responsibilities

Assume the overall program management leadership role for Renew, providing strategic oversight for the program.
Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract.
Maintain and distribute existing Renew program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish.
Convene and facilitate periodic meetings with internal teams and partners who are executing the program.
Serve as the primary liaison and manage communications with the funder, the Massachusetts Department of Energy Resources (DOER), on behalf of All In Energy as well as the coalition of other implementation organizations (Greater Lawrence Community Action Council and Abode Energy Management).
Coordinate with other project managers and coalition partners to ensure organizational cohesion and capacity.
Lead the recruitment of 3–5 Mass Save Home Performance Contractors (HPCs) identified by Abode, to participate in the delivery of the program.
Facilitate the approval of any customer-facing materials created by Home Performance Contractors (HPCs) or other partners.
Represent the program in any public forums, such as conferences or media appearances.
Coordinate with the Finance Department to deliver monthly invoices that incorporate all coalition members to DOER.
Manage the process for reserving funds and invoicing on behalf of contractors.
Coordinate with the Communications and Data teams to manage and maintain the program's microsite (renewmv.org), including customer and contractor intake forms.
Ensure that all program data for customers served by HPCs and GLCAC is accurately tracked in Salesforce, ensuring records are up-to-date.
Oversee weekly production updates and periodic detailed reports for the DOER.
Review program performance reports and coordinate with the Customer Action Manager on Customer Action Team support to drive improvements necessary to achieve program goals.
Support the Customer Action Manager in oversight of the Customer Action functions, leveraging language skills and local presence in the Lawrence office.
Ensure high-quality, wraparound support is offered to customers, including providing translation/interpretation and assisting customers with income-qualification.
Streamlined and responsive customer intake and follow-up processes, providing support and troubleshooting around Renew incentives.
Assist HPCs in serving customers, including explaining technologies and debunking misconceptions to encourage customers to move forward with home upgrade recommendations.