Senior Manager of Detection Operations

American Express • Olympia, WA

6d

About The Position

The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations, this role provides leadership support to Operations staff as a “first amongst peers.” The Senior Manager identifies, reviews, and escalates potential incidents of internal fraud, misconduct, or policy violations using advanced investigation and analytical skills. The role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral paths for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. It plays a critical role in protecting the organization’s assets, reputation, and compliance posture.

Requirements

• 10+ years of experience in fraud operations, monitoring, or security operations.
• Deep understanding of fraud monitoring tools, insider threat detection, and case management systems, including prior experience executing research queries and utilizing query libraries.
• Calm and decisive under pressure.
• Ability to prioritize actions in the organization’s interest and remain focused on the most critical issues.
• Initiative and bias for action and getting things done.
• Proven ability to build and maintain strong relationships in a complex multinational corporation.
• Strong problem-solving ability and use of analytical methods to affect change.
• Effective organizational skills, including attention to detail, and ability to collaborate and influence in a matrixed environment.
• Strong knowledge of internal fraud typologies and insider risk behaviors.
• Proven track record of managing global operations teams.
• Strong collaboration skills with Technology, CEG, Legal, and risk oversight functions.
• Experience with operational KPIs, back-office case and SLA management, and executive reporting.
• Eligibility to work in the United States for American Express; the company will not pursue visa sponsorship.

Responsibilities

• Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.
• Conduct initial assessments to determine credibility, severity, and appropriate escalation and/or referral paths.
• Prepare clear, well-documented alert summaries and supporting materials for referral to investigations.
• Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards.
• Identify trends, patterns, or emerging risks related to internal fraud or misconduct.
• Collaborate with cross-functional teams to ensure proper handling and resolution of referred alerts.
• Ensure strict confidentiality and objectivity when handling sensitive colleague-related matters.
• Support continuous improvement of fraud detection and referral processes.
• Ensure operational coverage, service-level adherence, and timely escalation of high-risk incidents.
• Support the VP of Detection, Reporting, and QA in operationalizing new rules, thresholds, and models into monitoring systems.
• Contribute to reporting on detection effectiveness and operational performance.
• Partner with Investigations on case referrals and feedback loops to refine detection quality.
• Mentor junior staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed