Senior Manager of Cyber Security Operations

City of New York • New York, NY

18d • $75,000 - $149,713

About The Position

The New York City Housing Authority (NYCHA) seeks an experienced manager to lead and mature its Security Operations Center (SOC). Under the direction of the Chief Information Security Officer, the Senior Manager will exercise wide latitude for independent initiative and judgment, strengthening detection and response capabilities, advancing automation, and preparing for threats involving artificial intelligence. The role owns security incidents from detection through resolution, assesses events, directs response, and provides senior leadership with clear, timely updates. The successful candidate will lead three security analysts, develop the team, and help safeguard critical infrastructure in support of NYCHA’s public-service mission.

NYCHA provides affordable housing to more than 500,000 authorized residents through public housing, PACT, and Section 8 programs. Its housing includes nearly 200,000 apartments in more than 2,400 buildings across 335 developments in all five boroughs.

Requirements

• A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position, or equivalent education and/or experience.
• Hands-on experience in incident response and detection engineering.
• Experience leading and developing security analysts and building a collaborative team.

Responsibilities

• Mentor and develop SOC analysts, assign work according to skills and experience, set goals, evaluate performance, and participate in hiring as the team grows.
• Direct day-to-day SOC operations, including monitoring, alert triage, investigation, and escalation.
• Lead security incidents from detection through recovery and resolution.
• Assess SOC capabilities, maintain a maturity roadmap, and track progress using metrics such as mean time to detect and respond.
• Provide clear, timely incident updates to senior leadership and support required regulatory and oversight reporting.
• Maintain incident response playbooks and procedures, conduct tabletop exercises, and lead post-incident reviews to identify root causes and prevent recurrence.
• Oversee development and tuning of detection rules and guide proactive threat hunting informed by threat intelligence.
• Keep detections current with evolving attacker techniques, including AI-enabled threats, and automate triage, enrichment, and response actions.
• Collaborate with IT infrastructure, application, and service desk teams to investigate and remediate security events and ensure monitoring is incorporated into new systems.

Benefits

• Choice of medical coverage plans.
• Deferred compensation plans.
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior