Senior Manager of Collaboration Solutions

CSPI Technology Solutions • Deerfield Beach, FL

76d

About The Position

We are seeking an experienced and dynamic Senior Manager of Collaboration Solutions to lead our Unified Communications team. The ideal candidate will possess a strong technical background, demonstrated leadership skills, and a proven track record in UC operations management. This position is responsible for overseeing the design, implementation, and support of our unified communications portfolio of client offerings.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• Minimum 10 years of experience in Unified Communications or related IT fields.
• Extensive hands-on experience with Cisco WebEx, Cisco Unified Communications Manager (UCM), Cisco Contact Center Express (CCX), and Microsoft Solutions.
• Strong knowledge of UC architecture, deployment, and support.
• Exceptional communication, leadership, and interpersonal skills.
• Proven ability to manage complex projects and cross-functional teams.

Nice To Haves

• Experience with Microsoft TEAMS Calling or similar cloud-based UC solutions.
• Relevant Cisco or Microsoft certifications (e.g., CCNP Collaboration, MCSE: Productivity).

Responsibilities

• Provide strategic direction and leadership for the Unified Communications (UC) team.
• Oversee daily operations, ensuring high availability and reliability of all UC services.
• Design, implement, and manage UC solutions, with a primary focus on Cisco WebEx, Cisco Unified Communications Manager (UCM), and Cisco Contact Center Express (CCX).
• Develop and maintain UC policies, procedures, and best practices.
• Lead troubleshooting and resolution of complex UC issues.
• Drive continuous improvement and innovation in UC technologies and processes.
• Assist with pre-sales activities related to selling our Hosted UCaaS (Unified Communications as a Service) offering, supporting the sales team in client engagements, solution design, and presentations.
• Provide mentorship and professional development opportunities for UC team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior