Senior Manager of Benefits Operations

GardaWorld•St. Louis, MO

1d•Onsite

About The Position

The Senior Manager of Benefits is responsible for leading operational excellence in GardaWorld’s U.S. benefits administration and driving continuous process improvement across the organization as part of the U.S. Business Shared Services team. This role serves as the operational leader for the Benefits team, ensuring efficient administration, regulatory compliance, standardized operating procedures, and exceptional service delivery. The ideal candidate enjoys rolling up their sleeves to understand complex processes while also identifying strategic opportunities to improve efficiency, scalability, and employee experience. If you thrive in a fast-paced environment and enjoy serving as a trusted business partner, this is an opportunity to make a meaningful impact across the organization.

Requirements

Authorized to work in the United States
Bachelor’s degree in human resources, Business Administration, or related field
Minimum five (5) years of progressive Benefits Administration experience
Minimum two (2) years of leading projects, initiatives, or teams
Experience administering complex health and retirement benefits programs
Experience managing Open Enrollment
Experience with benefits reporting and analytics
Experience partnering with third-party vendors
Strong process improvement mindset

Nice To Haves

CEBS, SHRM-CP/SCP, or PHR/SPHR
Experience in organizations with 3,000+ employees
Multi-state benefits administration
HRIS experience
WinTeam experience
Experience supporting organizational growth or integrations

Responsibilities

Lead day-to-day operational oversight of Benefits Administration.
Learn and understand every operational process performed by the Benefits team.
Serve as the operational partner to the Director of Benefits.
Ensure consistent execution of all benefits administration activities.
Assess existing workflows and identify opportunities for improvement.
Create, maintain, and standardize operating procedures (SOPs).
Eliminate manual processes where appropriate.
Develop operational controls and quality assurance processes.
Drive continuous improvement initiatives.
Monitor operational performance and service delivery.
Develop process documentation and operational metrics.
Establish regular operational reviews.
Identify operational risks and implement mitigation strategies.
Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, Flexible Spending Accounts, Health Savings Accounts, and Open Enrollment.
Manage third-party benefit vendors.
Monitor vendor performance and service level agreements.
Lead vendor issue resolution.
Participate in vendor negotiations.
Ensure accountability for service delivery.
Analyze benefits utilization
Monitor operational metrics
Develop executive reporting
Identify trends and recommend improvements
Support data-driven decision-making
Perform other duties as assigned.