Sr Manager of Admission
About The Position
Aspen Infusion is seeking a Senior Manager of Admissions to lead our intake and admissions function in a fast-paced, high-volume home infusion environment. This is a strategic leadership role — you'll directly manage our Intake Manager and, through them, guide the broader Intake team, while serving as the key liaison between Admissions and executive leadership on staffing, budget, and workflow initiatives. If you're a healthcare operations leader who thrives on process improvement, team development, and delivering a seamless patient experience from referral to start of care, we want to hear from you.
Requirements
- 5+ years of experience in intake, admissions, or customer service operations within healthcare, home infusion, or specialty pharmacy
- 2+ years in a supervisory/management role overseeing other leaders (managing managers)
- Strong proficiency in Microsoft 365 (Outlook, Word, Excel, SharePoint) and Microsoft Teams
- Excellent organizational, delegation, and decision-making skills
Nice To Haves
- Experience with Paylocity and/or CareTend a plus
- A 4-year degree is preferred but not required — equivalent experience will be considered
Responsibilities
- Lead, mentor, and develop the Intake Manager, with escalation support for Intake Coordinators and Administrative Assistants
- Set operational objectives aligned with business strategy and monitor team performance against KPIs
- Conduct performance reviews and build a culture of accountability and continuous improvement
- Oversee staffing, scheduling, and workload distribution across the admissions team
- Own the end-to-end referral flow: registration, insurance verification, copay collection, and documentation
- Identify and implement process improvements to streamline and scale intake operations
- Resolve escalated patient and referral source issues with sound judgment
- Report on admissions and customer service performance to the COO
- Monitor department spend against budget
- Partner with Sales leadership to strengthen referral source relationships
- Coordinate with Billing/Revenue Cycle, Pharmacy, and Nursing to ensure consistent, patient-centered service
- Recruit, hire, and develop admissions staff alongside HR
- Ensure department operations meet or exceed accreditation and regulatory standards
- Support Performance Improvement initiatives and inspection readiness
Benefits
- Growth & Leadership Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
