Senior Manager-Nursing/APP
About The Position
Under the direction of the MUSC System Executive Director of CDI, the Divisional CDI Manager provides strategic and operational oversight of division-based Clinical Documentation Improvement (CDI) program performance. This role is responsible for driving the accuracy and integrity of provider documentation within the medical record and improving performance across publicly reported and internal quality metrics. The CDI Manager leverages internal and external data sources to monitor key performance indicators, identify trends and opportunities, and implement targeted, data-driven strategies that enhance both process and outcome metrics. The CDI Manager collaborates closely with physician groups, advanced practice providers, Coding, and Quality partners to promote accurate capture of clinical documentation supporting DRG assignment, risk adjustment, and quality indicator performance. The role includes oversight and optimization of CDI workflows, including case prioritization, review processes, re-reviews, and query practices, ensuring efficient operations and appropriate identification of documentation opportunities. The CDI Manager also maintains ownership of CDI-related systems and work queues, supporting testing, content integrity, and system enhancements to improve operational effectiveness. In addition, the CDI Manager is responsible for monitoring team productivity, query performance, and engagement metrics, and for providing structured, data-informed coaching and feedback to CDI specialists to support individual and team development. This includes conducting case reviews, identifying educational gaps, and leading performance improvement efforts to drive accountability and continuous improvement. The CDI Manager oversees all aspects of team management, including hiring, onboarding, training, performance evaluation, and ongoing staff development. The role fosters a culture of collaboration, psychological safety, and continuous learning by coaching and empowering team members to achieve performance goals. Administrative responsibilities include managing staffing coverage, approving time and attendance, maintaining schedules, and addressing operational or technical needs to ensure uninterrupted team performance.
Requirements
- Master's degree in Nursing, Healthcare Administration, Business Administration or Public Health
- Current SC RN license (or equivalent clinical credential if broadening applicant pool)
- Minimum 5 years of acute care clinical experience
- Minimum 3 years of inpatient CDI experience
- Minimum 2 years of leadership or supervisory experience
- Working knowledge of MS-DRG methodology
- Working knowledge of CC/MCC capture
- Working knowledge of (SOI/ROM)
- Working knowledge of Query compliance standards
- Working knowledge of Clinical validation principles
- Working knowledge of ICD-10-CM coding concepts
- CCDS or CDIP certification (Required upon hire or obtained within 6 months)
Nice To Haves
- 5+ years CDI experience
- Multi-hospital or system-level CDI experience
- Experience leading remote teams
- Experience developing, delivering physician education
- Experience partnering with Physician Advisors, CMOs, Service Line Leaders, Medical Staff Leadership
- Experience analyzing Query intensity
- Experience analyzing Case mix index (CMI)
- Experience analyzing Mortality performance
- Experience analyzing PSI/HAC results
- Experience analyzing CDI productivity metrics
- Experience analyzing Physician response and agree rates
- Team management competencies
- Performance coaching competencies
- Provider communication competencies
- Data analysis and performance improvement competencies
- Change management competencies
Responsibilities
- Provides strategic and operational oversight of division-based Clinical Documentation Improvement (CDI) program performance.
- Drives the accuracy and integrity of provider documentation within the medical record.
- Improves performance across publicly reported and internal quality metrics.
- Leverages internal and external data sources to monitor key performance indicators, identify trends and opportunities, and implement targeted, data-driven strategies.
- Collaborates closely with physician groups, advanced practice providers, Coding, and Quality partners.
- Promotes accurate capture of clinical documentation supporting DRG assignment, risk adjustment, and quality indicator performance.
- Oversees and optimizes CDI workflows, including case prioritization, review processes, re-reviews, and query practices.
- Ensures efficient operations and appropriate identification of documentation opportunities.
- Maintains ownership of CDI-related systems and work queues, supporting testing, content integrity, and system enhancements.
- Monitors team productivity, query performance, and engagement metrics.
- Provides structured, data-informed coaching and feedback to CDI specialists.
- Conducts case reviews, identifies educational gaps, and leads performance improvement efforts.
- Oversees all aspects of team management, including hiring, onboarding, training, performance evaluation, and ongoing staff development.
- Fosters a culture of collaboration, psychological safety, and continuous learning.
- Manages staffing coverage, approves time and attendance, maintains schedules, and addresses operational or technical needs.
Benefits
- Medical University of South Carolina is an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
