Senior Manager NOC Network Operations

Southwest Airlines • Dallas, TX

23h • Onsite

About The Position

The Senior Manager NOC Network Operations supports Network Operations by providing Leadership, strategic direction, and operational oversight for the safe and efficient execution of Southwest’s network. They’ll Lead and develop Chiefs of Network and Network Superintendents, fostering a culture of Safety, accountability, continuous improvement, and collaboration while ensuring compliance with regulatory requirements and Company standards. They’ll partner across operational and support Teams to drive network performance, operational excellence, and initiatives related to technology, training, reporting, analytics, and operational strategy. The Senior Manager NOC Network Operations leverages strong Leadership, communication, and decision ‑ making skills to enhance reliability, improve efficiency, and support positive operational and Customer outcomes. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available.

Requirements

• Demonstrated experience in directly or indirectly leading Team(s)
• Fully functioning, broad knowledge in: Airline network operations
• Safety and operational performance objectives
• Project Management
• Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique
• Expert knowledge of FAA and DOT regulations
• Knowledge of forecasting and strategic planning
• Skilled in effective communicator with excellent written, oral, and presentation skills
• Skilled in inspiring confidence among Employees, Peers, Company Leadership, and throughout internal and external organizations
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to identify the right people for the job and provide on-going coaching to ensure strong Teams
• Ability to think strategically and understand the relationship between current actions and future consequences
• Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work extended hours based on operational needs

Nice To Haves

• Understanding of the factors that influence airline schedule planning, execution, and network performance
• Experience leading cross-functional projects in a complex operational environment

Responsibilities

• Preside over all aspects of Network Operations including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Network Operations
• Collaborate with other departments as it relates to NOC strategy and actions
• Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations
• Participate in the implementation of the Emergency Response initiatives
• Government and industry meetings to develop new processes
• Ensure Company performance metrics are met
• Collaborate with others on changes in policy to the Superintendents of Dispatch through the creation and distribution of Read before Dispatch bulletins and other guidelines
• Provide Leadership and direction of the Network Operations Control office to execution of the daily schedule is operated safely and maintained efficiently
• Monitor and ensure compliance with Network Operations guidelines, federal regulations, and Company policies
• May perform other job duties as directed by Employee’s Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED