Senior Manager, New Equipment & Modernization

Otis • Seattle, WA

22h • Onsite

About The Position

The Sr. Manager, New Equipment and Modernization Operations will provide leadership of the new equipment and modernization business and team, including sales, field management, customer satisfaction within the Seattle operating territory (OT) reporting directly to the General Manager of Seattle. Your Leadership Impact Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Unit’s financial and non-financial objectives and support the implementation of territory operations initiatives Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis’ cultural beliefs and best practices Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results Drive NE QOP callback rate Ensure kick off meetings and target hours assigned prior to start of the project Provide on-going training, development, and leadership to the new equipment and modernization operations team Provide technical direction to field operations staff and participate in large bids Responsible for the quality of all new installations in designated territory Investigate and resolve all critical customer issues with the use of Otis and non-Otis products Report and present on recommendations for all product designs and performance requirements Monitor field tests as well as first inspection and data reports Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance Proactively aid the region in regard to the malfunctioning of equipment Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe Drive a safety culture throughout territory through communication, discipline, recognition and train Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s Engage with local business agents proactively in partnership with Otis’s Labor Relations team

Requirements

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business
• 5+ years people leadership experience in the elevator industry, or related industry
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives
• Bachelor’s degree highly desired, with 5 years of experience OR Technical or Vocational degree, with 8 years of relevant experience
• High school, or equivalent, plus 10 years of relevant experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
• 5+ years elevator industry management experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes

Responsibilities

• Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Unit’s financial and non-financial objectives and support the implementation of territory operations initiatives
• Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis’ cultural beliefs and best practices
• Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty
• Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results
• Drive NE QOP callback rate
• Ensure kick off meetings and target hours assigned prior to start of the project
• Provide on-going training, development, and leadership to the new equipment and modernization operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of all new installations in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and train
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s
• Engage with local business agents proactively in partnership with Otis’s Labor Relations team

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager