Senior Manager Network Operations

Capital One • McLean, VA

1d • $161,500 - $202,800

About The Position

As the Senior Manager of Network Operations, you will spearhead a high-performing team responsible for the standardization, modernization, and governance of our network program documentation. We are seeking a process-driven leader who excels at simplifying complex operational environments, championing automation to drive efficiency, and maintaining rigorous standards for technical documentation quality.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 6 years of experience in payment network operations
• At least 3 years of experience in process improvement or workflow optimization
• At least 3 years of people leadership and performance management experience

Nice To Haves

• Bachelor's Degree
• Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile)
• Proven experience with modern documentation software and automation tools applied to quality assurance

Responsibilities

• Manage and mentor a team of technical writers and business analysts, fostering a culture of operational excellence and continuous improvement
• Oversee the end-to-end management of network program documentation, ensuring technical accuracy, regulatory compliance, and alignment with corporate standards.
• Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models
• Lead the network release communication and approval strategy, coordinating across multiple stakeholder groups to ensure professional and consistent messaging
• Champion the evolution of documentation software and communication tools; identify and implement automation opportunities to streamline workflows and eliminate redundancies
• Partner with subject matter experts to refine content, standardize templates, and verify documentation deliverables

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED