Senior Manager, MN Clinical Operations (Endocrinology & Rheumatology)

Cedars-Sinai•Los Angeles, CA

21h•$66 - $112

About The Position

The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients, who benefit from convenient access to primary and specialty care physicians and seamless coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). Beyond outstanding benefits, competitive salaries and health and dental insurance we take pride in hiring the best, most passionate employees. Our talented staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for. The Senior Manager, MN Clinical Ops is responsible for the planning, organizing and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program or department. The Senior Manager, MN Clinical Ops plays an important role in coordinating the strategic planning, program and policy development for multiple sites to insure successful implementation and monitoring. Ensures department supports the needs of patients, physicians and staff and implements process improvement initiatives.

Requirements

Clinical competencies
Passion for highest quality and patient satisfaction
Planning, organizing and managing of assigned areas
Coordinating strategic planning, program and policy development for multiple sites
Ensuring department supports the needs of patients, physicians and staff
Implementing process improvement initiatives
Managing administrative and clinical services for one or more physician office sites
Planning, coordinating, implementing and monitoring projects and initiatives relating to operations
Ensuring compliance with state and federal laws, professional and regulatory agency standards and licensure requirements
Maintaining staff compliance with health system and Foundation policies, procedures and protocols
Understanding and supporting the business requirements and fiscal structure of the Foundation
Assuming fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement
Developing business and operations plans for assigned areas, programs and services
Establishing effective patient care processes and workflows
Developing and supporting policies and procedures that support the provision of quality and timely patient care services
Maintaining appropriate quality control programs
Partnering proactively with risk, quality, safety and clinical operations leadership
Functions as key resource for staff and physicians in utilization of key information systems and technologies
Assuming responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements
Supervising employees in immediate areas of oversight
Providing direct administrative supervision of physician extenders
Assessing qualifications and hiring candidates
Assessing and improving competencies, work assignments and schedules
Orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment
Promoting collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving

Responsibilities

Manages the administrative and clinical services for one or more physician office sites.
Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensuring they are consistent with strategic mission.
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Develops business and operations plans for assigned areas, programs and services in collaboration with Director.
Establishes effective patient care processes and workflows in collaboration with other leaders. Develops and supports policies and procedures that support the provision of quality and timely patient care services.
Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
Supervises employees in immediate areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct administrative supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
Demonstrates leadership to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs. Demonstrates consistent ability to promote, enhance and support the organizational culture.