Senior Manager, Mission-Critical Technology Solutions

Southern California Regional Rail Authority•Pomona, CA

7d•Onsite

About The Position

The Senior Manager, Mission-Critical Technology Solutions, oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability. The position oversees train control applications, safety and physical security systems, and related technologies that enable safe, efficient, and reliable transportation service while enhancing the customer experience.

Requirements

Bachelor’s Degree in Networking, or closely related technology field.
A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support
A minimum of five (5) years of work experience managing and supervising personnel, contracts and consultants.
Experience working with complex operations systems/ software such as dispatch, enterprise management, or other mission-critical systems of software.
A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications.
Advanced relevant coursework may also substitute for a portion of the required experience.

Nice To Haves

Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems
Experience in railroad operations and have or obtain General Code of Operating Rules (GCOR) certification within one year
Lean Six Sigma Green Belt Certification
AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification

Responsibilities

Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms, to ensure established availability, reliability, and safety performance targets are met.
Manages and oversee complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency.
Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems in accordance with established service and maintenance agreements.
Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems; oversees system implementations, upgrades, and testing; and monitors regulatory and legislative developments to drive continuous improvements in safety, reliability, and operational effectiveness.
Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information.
Leads root cause analysis and resolution of application and system integration issues.
Leads Lean and Six Sigma continuous improvement initiatives.
Leads technology product strategy, vision and roadmap development.
Conducts research on emerging technologies in support of mission-critical solutions; recommends technologies that improve operational performance, increase service reliability, reduce costs, and enhance the delivery of Metrolink services.
Monitors developing legislation related to assigned areas of responsibility; recommend and implement equipment, practice and procedural improvements.
Participates in the preparation and administration of assigned program budget; monitors expenditures.
Communicates with other departments, contractors, consultants, and third parties about requirements and project needs.
Clearly communicates technology product requirements through epics, stories, and other pertinent documentation.
Leads planning, backlog refinement, and retrospective activities.
Monitors and evaluates staff to establish training needs within the department and ensure staff meets objectives and expectations.
Prepares analytical and statistical reports on assigned project operations and activities, including but not limited to memorandums and instructional manuals.
Respond to emergencies on a 24-hour, 7 days a week, 365 days a week operation.
Applies Agile methodologies to deliver technology solutions and business value.
Actively drives the realization of Agency goals and objectives.