Senior Manager, Mid Central District

the LEGO Group • Oklahoma City, OK

1d • $114,096 - $171,144 • Remote

About The Position

Are you a dynamic leader with a passion for people leadership and proven retail experience? In this pivotal role, you’ll have the opportunity to impact by visiting stores, enhancing our customer experience, and leading a dedicated team to success. We are looking to hire a Senior Manager, Mid Central District based in a metropolitan area of Oklahoma City, Oklahoma for a remote position, which requires up to 80% travel. You’ll be traveling to our retail stores, working closely with Store Managers, and encouraging a culture of excellence and accountability. Join us in an environment where creativity and imagination define the future of play!

Requirements

• Leadership experience in retail environment, running multiple locations.
• Leadership ability and consistent track record of developing staff.
• Strong communication and interpersonal skills.
• Project management experience.
• Excellent time management and organizational skills.
• Computer skills including a working knowledge of Microsoft office: Windows, outlook, excel, word and PowerPoint.
• Knowledge of and experience with retail POS systems and operations.
• Experience with training.
• Availability for frequent travel (up to 80%).

Nice To Haves

• The preferred candidate will be centrally located in Oklahoma City to enable air travel to stores in the market.

Responsibilities

• Drive district sales and overall store health with frequent visits to stores (50% of time).
• Extensive travel from store-to-store (up to 80%) within district.
• Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion.
• Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere.
• Partner with Store Managers through weekly conference calls, personalized follow-up calls, written exchanges, and visits to the stores.
• Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures.
• Act as the liaison between head office and the stores.
• Respond to store level issues and customer complaints.
• Carry out fundamental duties across various store positions as necessary.
• Support and enforce company policies, procedures, and guidelines.
• Maintain communication with employees at all levels of the company.
• Supervise Store Managers through planning, assigning, and directing their overall responsibilities.
• Communicate, execute, and follow-up on all operational directives, marketing, visual and merchandising initiatives.
• Control store level expenses through effective management of payroll and store shrink (20% of time).
• Monitor ROS performance and implement changes to improve profitability.
• Mentor staff on positive performance or challenges and administer formal reviews, corrective action plans and terminations as needed. Partner with HR manager for personnel issues (30% of time).
• Recruit, hire, develop, and train store personnel on store operations and procedures.
• Identify high performance individuals and support continued development as well as identifying low performance individuals and coach for improvement.
• Gain overall understanding of morale and performance of all store teams and make recommendations accordingly.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed