Senior Manager, Membership Acquisition and Renewals

Function Health

9h

About The Position

The Membership Acquisition and Renewals team directly supports Function Health’s revenue engine—from a member’s first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.

The Senior Manager, Membership Acquisition and Renewals is a critical leader at the intersection of member experience, revenue growth, and operational scale. This role owns the systems, teams, strategy, and execution that power Function Health’s small/medium-sized business (SMB), membership renewals, and prospective member inboxes—directly influencing conversion, retention, and lifetime value. You’ll have the opportunity to shape how Function scales member operations, influence how AI transforms frontline work, and build highly engaged teams that engage with hundreds of thousands of Function members.

This is a high-impact role for an operator who thrives in fast-paced environments, loves building from scratch and refining what already exists, and is excited to use AI as a force multiplier for teams, all while delivering a high quality experience for our customers. Additionally, as a member of the Operations senior leadership team, you’ll help shape the strategy, culture, and mindset of the Operations organization while playing a hands-on role in driving Function’s continued growth.

This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.

Requirements

• 7+ years of experience in operations, customer success, support, or a related field, with people leadership and strategy responsibility.
• Proven track record running efficient, KPI-driven teams that deliver strong CSAT and retention outcomes with high employee engagement scores.
• Known for building a member-first, data-driven, ownership-oriented, growth-mindset culture.
• Experience managing managers, frontline agents, and offshore/BPO partners.
• Strong analytical and operational judgment, with the ability to turn data into action.

Nice To Haves

• Deep enthusiasm for AI, automation, and self-serve systems, with hands-on experience applying them in operations.
• Experience leading teams in subscription-based, SMB-focused, or high-volume member environments.
• Comfort building structure in ambiguous environments and scaling systems through growth.
• Experience partnering cross-functionally with Marketing, Product, and Technical teams to drive lead conversion and revenue.

Responsibilities

• Lead strategy and end-to-end operations for SMB, renewals, and prospective member inboxes, ensuring high-quality execution against clear KPIs that drive revenue, retention, and customer satisfaction.
• Partner cross-functionally to identify and execute high value lead conversion and renewal strategies, backed by data and experimentation.
• Build a high-performing team of 10-15 leaders and agents, in addition to managing an ongoing partnership with our BPO partner. Known for fostering high engagement, accountability, and pride in delivering outstanding member experiences.
• Treat AI as a core part of the team - driving adoption of AI-powered support, automation, and self-serve workflows and partner with internal teams to ensure AI outputs are accurate, measurable, and continuously improving.
• Continuously evaluate staffing models, workflows, and tools to ensure the department scales sustainably.
• Regularly report progress on KPIs to key stakeholders.

Benefits

• We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed