Senior Renewals Operations Manager

Everfox•Herndon, VA

20h•Remote

About The Position

Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission. The Senior Renewals Operations Manager is an experienced individual contributor responsible for optimizing and supporting the company’s contract renewal program. This role works closely with the Renewals Team to develop and implement a mature renewals program that is focused on driving on-time renewals and maintaining clean data. You will collaborate with Sales, Services, Finance, and other stakeholders to define system requirements, enhance workflows, and deliver actionable insights to support strategic priorities.

Requirements

Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
Minimum of 4 years of experience in Renewal Sales Operations or Renewal Sales Leadership.
Advanced proficiency in Salesforce.com, including Salesforce CPQ, data models, reporting, and dashboards.
Experience with government procurement processes, including RFPs.
Experience with Channel-driven sales models.
Proficiency in Microsoft Excel and PowerPoint; SOQL or SQL skills are an advantage.
Exceptional communication skills, with the ability to engage stakeholders across various departments and levels.
Highly organized, self-motivated, and able to prioritize competing demands in a fast-paced, regulated environment.
Ability to maintain confidentiality and professionalism when handling sensitive business data.
Analytical, strategic, and proactive with a solutions-oriented mindset.
Detail-oriented, adaptable, and thrives in dynamic, deadline-driven environments.
Strong collaborator with the ability to build relationships across the company in all levels of seniority.
Detail-oriented with a commitment to delivering high-quality, compliant results.
Passionate about process improvement and able to manage multiple projects amid changing priorities.
Able to critically evaluate information gathered from multiple sources, reconcile conflicts and compose high-level information into reportable details

Nice To Haves

Some experience with government clients preferred.
A Salesforce Administrator certification is a plus but is not required as we have a team of Admins in house.

Responsibilities

Design and implement repeatable processes, documentation, and reporting to drive on-time renewals, conversions, tech refreshes, and overall renewal performance.
Develop dashboards, conduct in-depth data analysis (using Salesforce, Excel, etc.), and provide actionable insights on renewal performance, churn trends, and forecast accuracy to executive leadership.
Collaborate with stakeholders to gather requirements, translate them into technical specifications, drive improvement projects, and lead automation initiatives for complex deal structures and government/enterprise procurement workflows.
Understand how SFDC workflows support GTM processes and how to optimize data capture and reporting needs.
Serve as a subject matter expert for Salesforce.com and Salesforce CPQ.
Maintain accurate and up-to-date records in Salesforce, ensuring compliance with data standards.
Develop standards for Renewals Reps to maintain records, train and hold them accountable for maintaining our CRM data.
Assist with data cleansing and validation to support reporting needs.
Partner with leadership to design territories and assign renewal reps.
Support training and change management efforts to ensure user adoption of new systems, tools, or processes.