Renewals Manager

Delinea • Redwood City, CA

1d

About The Position

The Renewals Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. This position focuses on recurring revenue and software asset management in your assigned accounts. This includes developing customer relationships that promote retention and loyalty. You will have a strong understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.

Requirements

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledgeable in privilege access management and cybersecurity best practices
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Nice To Haves

• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus

Responsibilities

• Be a licensing expert and understand all the owned assets within a given account
• Strong understand of complex software quoting
• Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
• Work closely with customer on renewal during the Customer Journey for optimal retention.
• Direct relationship with sales teams to drive expansions
• Review client requests with technical support, product management and regional sales team and escalate as necessary
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals

Benefits

• We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees