Senior Manager, Medicaid Product
About The Position
Supports the Medicaid Value-Added Benefits (VAB) Team by recommending appropriate actions, strategies and/or alternatives to meet business needs related to benefit design, build and management within our Salesforce-Based Health Innovation Platform (HIP). Responsible for leading/managing business aspects of HIP such as planning, coordination, development, reporting and implementation of new and existing VABs. Act as a liaison between IT and the business segment to facilitate documenting business requirements. Ensures scope-of-work meets business objectives and that all deliverables and due dates are met. Highly collaborative process requiring relationship management across Medicaid health plans and other key functional areas.
Requirements
- At least 7 years of healthcare or health insurance industry experience
- 2 years or more of Product Development, Product Management or Operations experience
- Experience leading change management
Nice To Haves
- Experience leading cross-functional project management initiatives
- Vendor management experience
- Experience with execution and delivery (planning, deploying, and supporting) skills
- Demonstrated understanding of technology and how it can be applied to solve business problems/provide technical solutions
- Excellent communication and presentation skills
Responsibilities
- Work with product leads and governance committees to manage intake, review, and execution of product improvement and development initiatives for managed products
- Maintain and refine the product backlog in partnership with DDAT
- Facilitate sprint planning, backlog refinement, and retrospectives.
- Translate customer, colleague, and business needs into clear feature initiatives that track enterprise ROI
- Develop, track, and manage key financial and other performance indicators for improvement and optimization.
- Build and maintain product portfolio catalog with comprehensive product information, performance data, and dashboards/reports to ensure key stakeholders have up-to-date and easily accessible product knowledge
- Lead data analysts professionals to deliver automated solutions for exchanging information with Value Added Services vendors, track and trend issue management with HIP platform and vendor issues related to benefits
- Leverage in-depth knowledge and understanding of products across functions and market segments in directing the development and implementation of new product initiatives, including product enhancements
- Oversee vendor relationship management for our managed products, serving as the main point of contact for business requests regarding performance and risk issues, contract management, and as the day-to-day primary point of contact with the vendor and vendor activities
- Collaborate with the product team, health plans, and other internal functional areas to lead vendor performance reviews and ensure necessary action plans are created and implemented
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
