Digital - Senior Manager/Manager, Customer

Aritzia • Seattle, WA

2d • Onsite

About The Position

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Senior Manager / Manager , Customer , you will play a pivotal role in scal ing our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights . With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.

Requirements

• Bachelor’s degree in Business , Marketing, Data Analytics, or related field (MBA preferred)
• Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity
• Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs
• Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
• Strong understanding of omnichannel retail and customer lifecycle management
• Proven ability to manage cross-functional initiatives, driving measurable outcomes through collaboration stakeholders across Marketing, Digital, Technology, and Data & Analyt ics even to deliver measurable outcomes
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

Responsibilities

• Execute the strategic and technical enablement of the Customer Data Platform (CDP), including the selection , implementation, and operationalization of customer data solutions
• Collaborate with stakeholders to maximize the business’s ability to execute customer-centric use cases by turning strategic objectives into technical specifications for the CD P, empowering teams to deliver data-driven experiences
• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets
• Define and track KPIs for customer engagement, conversion, and loyalty programs
• Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives , while enabling progressive career development and an incredible employee experience

Benefits

• Product Discount
• Baby Leave Program — up to 16 weeks of paid time
• Aritzia Virtual Wellness — 24/7 resources
• Aspirational Workplace
• Amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior