Senior Manager - Machine Learning

CCC Intelligent Solutions•Chicago, IL

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role We are seeking a Senior Manager to lead our Machine Learning (ML) team in the subrogation business. This role is critical to expanding the emerging subrogation market for CCC and as such is responsible for enhancing the technological edge of CCC’s subrogation products through technical excellence, innovation, and agile development.

Requirements

Deep understanding of ML lifecycle: development, evaluation, deployment, monitoring, and iteration
Expertise with ML system design, model deployment, and production ML systems
Experience in engineering production-grade GenAI features with robust validation, sanity checks, and structured outputs to mitigate hallucination and business risk
Proficiency with AWS cloud and MLOps (Sagemaker, Lambda, Stepfunctions, IAM)
Strong software engineering fundamentals and best practices (CICD, Test-Driven Development, Infrastructure as Code)
Proven ability to build, mentor, and scale high-performing technical teams
Experience translating business objectives into technical roadmaps and deliverables
Ability to balance technical excellence with business priorities and timelines
Excellent communication skills; ability to explain complex technical concepts to non-technical stakeholders including articulation of AI risks and measures taken to mitigate it
Strong stakeholder management and cross-functional collaboration skills
8+ years in ML/Data Science, with 3+ years managing ML/DS teams

Nice To Haves

Experience in subrogation, claims processing, insurance or financial technology
Experience in managing teams of 10+ engineers

Responsibilities

Partner with product managers and business stakeholders to define technical goals and outcomes for the ML team
Coordinate cross-functional collaboration and delivery for ML subrogation initiatives
Lead the team to deliver cutting-edge ML features using best-in-class software engineering practices
Establish industry-leading standards for ML development and deployment