Senior Manager, Loss Prevention Outreach & Engagement

Ross Stores•Dublin, CA

8d•$113,200 - $172,600•Hybrid

About The Position

The Sr. Manager, Loss Prevention Outreach & Engagement will be responsible for engaging, developing, and maintaining law enforcement and local government relationships to assist with the resolution of theft and other safety and security incidents. The Sr. Manager will also work with key internal and external partners to develop processes, training, reporting, and conduct regular reviews of current standards to improve effectiveness.

Requirements

BA degree in Business, Finance, Information Systems, Criminal Justice, Accounting or similar fields of study
7+ years of relevant work experience, preferably with a strong foundation in Loss Prevention
4-6 years of previous management or supervisory experience required
Excellent analytical skills with a demonstrated track record in analytical or problem solving roles
Intermediate user of Microsoft Office (Power BI, Excel, Word, PowerPoint and Access) and Microsoft Outlook programs
Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision
Excellent written and verbal communication skills and strong presentation skills
Detail oriented, with a strong emphasis on accuracy
Ability to work independently or on a team on projects of all sizes
Demonstrated ability to cope with pressure and changing priorities
Maintains confidentiality concerning all projects
Excellent project management skills, strong organizational skills, and ability to work with minimal supervision in a fast-paced, deadline-oriented environment

Nice To Haves

2+ years of experience with reporting and analytics of Loss Prevention data/metrics or exception reporting systems (i.e. XBR, Aspect, etc.) is preferred
Experience with Service Now and Statistical Reporting is a plus

Responsibilities

Lead strategy to develop and drive law enforcement and local government engagement strategies that grow and maintain community relationships
Represent Stores and Loss Prevention in local events, law enforcement city meetings and with organized retail crime organizations and other legal proceedings as assigned
Leverage reporting to evaluate performance in theft resolution outcome trends, collected restitution, recovered merchandise, and law enforcement engagement and response
Influence and provide updates and thoughtful feedback to key partners across Loss Prevention in support of the outreach and engagement strategy and its growth
Develop, evaluate, and improve on local law enforcement, government and community engagement strategy and culture in assigned markets
Drive execution through detailed training and education of the Investigations and LP Field Leadership teams, including escalation tactics, case filing standards and navigating law enforcement interactions
Manage the preparations, analysis, assembly, and distribution of regular LP Outreach & Engagement reporting. This can include key Loss Prevention metrics and identification of areas of opportunities based on significant or deteriorating trends.
Conduct regular review and in-depth data analysis of LP initiatives, standard reports, and metrics to identify correlations with shrink, inconsistencies, areas of opportunity, and root causes of shortage.
Develop and maintain key internal cross-functional relationships to assist in understanding issues and opportunities identified by business partners. Support those areas in communicating recommendations to LP leadership and senior management.
Support response efforts to address serious theft related incidents and collaborate with internal business partners to review findings and develop recommendations for resolution, solutions, or improvement; timely and accurate communication to appropriate leadership required
Oversee activities relating to Loss Prevention’s Case Management system. This includes partnering with team members to design enhancements for data capture and reporting, coordinating with the vendor to implement modifications and providing admin support to new and existing users
Establish and manage external relationships (i.e. vendors, industry partners, Law Enforcement, other retail organizations, local governments, etc.) to enhance current programs, technology and strategies and develop new business solutions.
Manage, motivate, develop, and provide training to LP Analysts for all routine, reporting and analysis activities
Develop, implement, and lead LP Intelligence initiatives, projects, and other responsibilities as assigned