Senior Manager: Lift Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- Valid Driver’s License with a clean driving record
- Demonstrated leadership experience in a ski resort or similar operational environment, including responsibility for safety, guest experience, and financial performance (typically 5+ years in supervisory/leadership roles)
- Advanced skiing/riding ability in variable terrain and conditions, with the ability to operate effectively in a mountain environment
- Strong communication skills in English, including the ability to read, write, and effectively communicate with employees, leadership, and external partners
- Working knowledge of business and operational systems, including Microsoft Office, Smartsheet tools, or similar platforms
- Ability to work a flexible schedule, including weekends and holidays, based on operational needs
Responsibilities
- Lead safe, effective, year-round lift operations, including ticket/pass verification, while ensuring full alignment with company safety standards, regulatory requirements, and operating procedures.
- Develop and manage departmental financial performance, including building, adjusting, and executing budgets as well as delivering on project cost and timeline commitments for assigned capital an construction initiatives.
- Partner across the resort to drive operational excellence, maintaining strong working relationships and communication practices with lift maintenance, product sales and services, and other operational teams to ensure seamless execution and guest experience.
- Ensure regulatory compliance and agency coordination, including training staff on applicable federal,state, and local requirements.
- Build and sustain a high-performing team, including implementing training programs, reinforcing performance management standards, and developing future leaders within the department and broaderorganization.
- Drive service excellence and guest experience standards, setting expectations, coaching teams, and motivating employees to consistently deliver a high-quality guest experience.
- Leverage enterprise best practices and continuous improvement, participating in company centers of excellence and implementing initiatives to improve safety, efficiency, and service delivery.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
