Senior Manager, Learning Operations

Fidelity Investments•Greenwood Village, CO

4d•$79,000 - $153,000•Onsite

About The Position

As the Sr. Manager, Learning Operations, you will be responsible for building capabilities, daily operations and process improvements that enable learning teams to deliver solutions and experiences efficiently at scale. Working closely with Program Managers, Learning Consultants and business partners, you will turn learning strategies into effective execution. Your focus will be on implementation, operational excellence, logistics, reporting, LMS administration, and continuous improvement. Success in this role looks like creating efficiencies throughout our portfolio, simplifying operations, improving learner experiences, and ensuring Enterprise Learning can deliver high-quality programs consistently across the organization.

Requirements

8+ years of experience preferred in Learning & Development, Learning Operations, Program Management, Organizational Effectiveness, HR, Operations, or a related field.
Experience leading learning operations, implementation, service delivery, operational excellence, or transformation initiatives.
Proven success building scalable operating models, governance frameworks, workflow optimization, and operational processes and design.
Strong program and project management experience with the ability to manage multiple priorities.
Demonstrated ability to influence decisions and build strong partnerships across functions.
Strong analytical, system-thinking and problem-solving capabilities.
Experience using learning technologies, reporting tools, AI-enabled solutions, automation, and digital learning platforms.
Ability to build dashboards, metrics, and executive-level reporting.
Strong communication and executive presentation skills.
Experience supporting change management, adoption, and operational readiness.
Experience working within a large, complex enterprise environment and connecting cross-functional teams.
Knowledge of learning management systems (LMS), learning experience platforms (LXP), and learning analytics tools.
Passion for creating exceptional learner experiences and operational excellence.
Curiosity, innovation mindset, and enthusiasm for shaping the future of workplace learning.

Responsibilities

Building capabilities, daily operations and process improvements that enable learning teams to deliver solutions and experiences efficiently at scale.
Turning learning strategies into effective execution by working closely with Program Managers, Learning Consultants and business partners.
Focusing on implementation, operational excellence, logistics, reporting, LMS administration, and continuous improvement.
Creating efficiencies throughout our portfolio, simplifying operations, and improving learner experiences.
Ensuring Enterprise Learning can deliver high-quality programs consistently across the organization.
Establishing scalable processes supporting implementation, delivery, and sustainment, while simplifying complex processes through automation.
Serving as the primary operational partner to Program Managers, helping translate their portfolio strategies into implementation and execution plans.
Identifying risks, dependences, resource needs, and improvement opportunities.
Delivering reporting and insights on completions, automating tasks, and improving program efficiency.
Supporting Implementation Leads in managing day-to-day learner experience operations, overseeing learning administration, enrollment processes, and learner communications.
Defining and monitoring operational metrics, developing dashboards and reporting that provide visibility into program health and operational performance.
Analyzing data to identify trends, gaps, and opportunities to continually improve our portfolio.
Coaching others and promoting a culture of accountability and improvement.