Senior Manager - Learning Experience & Processes (Hybrid)

United Airlines•Chicago, IL

4d•Hybrid

About The Position

The Senior Manager - Learning Experience & Processes is responsible for strategizing and evolving United’s learning ecosystem, delivering a unified, modern learning experience for all employees. This role requires a unique blend of product and process management expertise to drive innovation in how employees access, engage with, and complete learning in a highly regulated and operationally complex environment. As part of the Employee Experience team, this leader will deliver best-in-class learning experience and solutions to solve complex enterprise challenges by leveraging technology, analytics, operational rigor, process improvement and design excellence. The Senior Manager will partner closely with Global Learning, HR, Operations, and Technology teams to build a seamless, scalable learning ecosystem that supports continuous development and organizational growth and provides the best-in-class experience to our learners. This leader will ensure learning systems, processes, and tools evolve to meet growing demands.

Requirements

5+ years of experience in learning and development, learning technology, product management, or process management
Up to 25% domestic travel as needed
5+ years of experience guiding and developing high-performing teams
3+ years of experience overseeing enterprise-wide learning functions, including strategy development, vendor selection, implementation, and continuous improvement
Proficient in identifying inefficiencies and implementing solutions using Lean, Six Sigma, or Agile methodologies to drive measurable business outcomes
Experienced in leveraging digital platforms and emerging technologies to design, deliver, and optimize training programs that enhance learner engagement and accessibility
Proficient in applying AI tools and techniques—including machine learning, natural language processing, and generative AI—to automate processes, generate insights, and drive innovation
Demonstrated expertise in both product management and process management, with the ability to balance innovation with operational excellence
Experience with agile methodologies and large-scale program management
Strong organizational and project management skills, with the ability to operate effectively in a matrixed environment and influence stakeholders at all levels
Proven success designing and implementing measurement frameworks to assess the effectiveness and impact of corporate learning programs
Excellent written and verbal communication skills with a strong customer-focused mindset
Demonstrated negotiation and stakeholder management expertise
Highly self-motivated with the ability to prioritize competing demands in a fast-paced environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience in both product and process management methodologies
Demonstrated expertise in enterprise learning platform configuration, implementation, and optimization
Experience guiding learning ecosystem evolution in large, complex organizations
Proven track record of advancing talent strategy and learning effectiveness through technology and process innovation

Responsibilities

Strategize the learning ecosystem evolution, enhancing the experience of learners in all integrated platforms that supports United’s growth, operational excellence, and regulatory requirements
Develop and execute a learner-focused roadmap, integrating immersive learning, simulation, AI-enabled tools, into a seamless, modern learning experience
Apply process improvement discipline to optimize workflows, system integrations, and seamless user experiences across the learning technology stack
Evaluate current and future platform capabilities, prioritize investments, and build business cases to guide learning experience and process decisions (ROI, cost-benefit analysis)
Establish governance, policies, and operational frameworks to manage systems, integrations, vendors, budgets, and content delivery
Partner with cross-functional stakeholders to translate business needs into platform requirements, process improvements, and roadmap priorities
Oversee delivery, performance, and user satisfaction of learning technologies, and guide implementation of new tools and AI-driven solutions in partnership with Digital Technology team