Senior Manager Lab Support

MEADOWHAWK BIOLABS INC•Marlborough, MA

just now•$95,750 - $126,000•Hybrid

About The Position

Meadowhawk Biolabs is a rapidly growing contract research organization (CRO) with operations in the greater Boston and San Francisco Bay Area. We are seeking a highly motivated and experienced Senior Manager, Lab Operations Support (LOS) to join our Operations team and play a critical role in supporting our laboratory environment. This position is responsible for ensuring that our laboratories operate efficiently, safely, and without disruption - enabling our scientific teams to focus on delivering high-quality research. This is a hands-on leadership role that combines team management, operational execution, and process improvement in a fast-paced, collaborative environment.

Requirements

Bachelor's degree in life sciences, operations, or related field
8+ years of experience in lab operations, logistics, or related functions
Prior experience managing or leading teams
Strong service-oriented mindset with a focus on supporting internal teams
Demonstrated ability to prioritize internal customer needs and deliver responsive, solution-oriented support
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and cross-functional coordination skills
Experience with shipping processes (domestic required; international a plus)
Familiarity with inventory or operational tracking systems (Smartsheet, Zoho, or similar)
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Nice To Haves

Experience working in laboratory or regulated environments preferred

Responsibilities

Lead and manage Lab Operations Support staff in Marlborough, MA
Provide functional oversight and coordination for Hayward, CA LOS personnel
Establish priorities, workflows, and service expectations aligned with scientific teams
Develop team capabilities and drive continuous improvement
Foster a strong service-oriented culture focused on enabling laboratory productivity
Oversee receiving, tracking, and distribution of samples, compounds, and supplies
Oversee the return and/or disposition of samples and compounds
Ensure proper storage, organization, and handling of laboratory materials
Manage domestic shipping operations (UPS, FedEx, courier) and ensure compliance
Coordinate shipment readiness and communication with internal stakeholders
Maintain shipping supplies and operational readiness
Coordinate with Procurement for order status, issue resolution, and receipt verification
Ensure packing slips are documented and reconciled with Finance
Own and maintain inventory tracking systems and processes
Develop and improve operational tracking tools (e.g., Smartsheet, Zoho Creator, or similar platforms)
Generate reports and provide visibility into inventory and operational metrics
Ensure consistency and accuracy of inventory practices across sites
Manage day-to-day waste operations in Marlborough, MA, including coordination with external vendors
Support waste profile setup, scheduling, and documentation
Ensure proper handling and tracking of biowaste and solvent waste
Maintain PPE inventory and availability across labs
Coordinate with third-party EH&S consultants
Support waste management practices in Hayward, CA
Oversee logging and tracking of new equipment
Coordinate maintenance and calibration scheduling (metrology)
Manage and administer environmental monitoring systems (e.g., Oceasoft)
Support service lines in maintaining equipment readiness
Ensure laboratories are fully operational (materials, supplies, equipment)
Participate in escalation support for operational incidents (e.g., freezer alarms)
Take ownership of operational issues through resolution, coordinating across teams as needed
Drive consistency in operational practices across sites
Coordinate routine facilities-related activities (janitorial services, minor repairs, vendor access)
Serve as a coordination point for day-to-day facility needs
Escalate major facilities issues and capital projects to senior leadership