Senior Manager, Knox-Keene Compliance

TELUS Health • Los Angeles, CA

1d • Remote

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. This role is for a Senior Manager, Knox-Keene Compliance, and is a 100% Remote position, requiring permanent residency in California. The job function is Clinical / Health, and the status is Permanent full-time. Join our team and what we'll accomplish together: TELUS Health is scaling behavioral health delivery across the United States. We are seeking a clinical regulatory expert to drive our California strategy as the primary custodian of our Knox-Keene license. In this role, you will bridge the gap between policy and day-to-day execution. As a regulatory architect, you will master the Technical Assistance Guide (TAG) to build trust and consensus among clinical leaders, executives, and regulators. Your expertise will form the foundation that allows us to innovate with confidence, scale our behavioral health impact, and transform EAP delivery in California. You will join a team that values clinical excellence, accountability, and the courage to challenge the status quo, led by a supportive leader who empowers strategic thinkers. If you bring clinical insight, analytical rigor, and the steady confidence to protect healthcare integrity while enabling innovation, we invite you to build a lasting career with us.

Requirements

• Active, independent clinical license in California (LCSW, LMFT, LMHC, LPCC/LPC, Psy.D., or Ph.D.)
• California residency (regulatory requirement)
• 5+ years of healthcare compliance experience with hands-on Knox-Keene expertise and Technical Assistance Guide (TAG) familiarity
• In-depth knowledge of California healthcare regulations and compliance requirements
• Quality assurance mindset — understand that compliance is operational, not just paperwork
• Data fluency (Power BI, Excel, analytics)
• Strong written and verbal communication skills; board-level and regulator presentation experience
• Strategic independence — you don't require hand-holding; you chart the best path forward
• High attention to detail and commitment to accuracy
• Adaptability to evolving regulatory frameworks and organizational growth
• Collaborative leadership — build alignment with clinicians, operations leaders, executives, and regulators

Responsibilities

• Own all Knox-Keene compliance obligations to the California Department of Managed Healthcare (DMHC)—monthly, quarterly, and annual reporting, Plan Letters, and audit responses.
• Ensure our policies, clinical network, and day-to-day operations align so we operate with regulatory confidence and zero penalties.
• Use Power BI and advanced analytics to monitor compliance trends, forecast regulatory risks, and provide executive leadership with clear visibility into our compliance posture.
• Partner with clinical and policy teams to design, update, and implement Knox-Keene-related frameworks as we scale behavioral health and EAP delivery.
• Anticipate regulatory changes and help the organization stay ahead.
• Provide clinical insight on policy, investigations, and operational challenges.
• Balance clinical excellence with regulatory requirements so innovation is built on compliance, not constrained by it.
• Present compliance findings to our Board and Public Policy committees.
• Participate in DMHC audits.
• Strengthen TELUS Health's reputation as a trusted partner in California's healthcare ecosystem.
• Work with reporting, operations, clinical, and business development teams to align their work with regulatory requirements.
• Build shared understanding of how everyone contributes to our compliance and growth.

Benefits

• Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed